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Hi. I was using an iPhone XS max for the past 18 months. 6 days back i received a software update so I clicked on Update and Install and left the phone. 2 hours later I checked my phone but it won't turn on. I went to the apple service centre but they didn't responded properly. They asked for 67000 INR if I want the phone to be replaced. The issue is caused by apple. Am I liable to pay?
iPhone XS Max, iOS 14
Just one more thing to try (the Apple store should have tried)
Frozen phone
see the process below. Work all through it. Borrow a computer if you don’t have one
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
So this is the level of customer service you get from apple?
That's what I'm trying to say. I'm the one who faced an issue in half a billion people. Apple should take care to this issue rather than being completely nonchalant about it. But like you said you're just a user like me you won't understand unless you face the same.
All recovery and restore functions require a Mac or PC with iTunes.
I would not operate an iPhone or an Android phone without access to a PC.
Unlike many android providers, at least Apple have genius bars if you don’t have a computer. Pandemic made it harder.
Yes
I’m a user like you, not Apple.
Out of warranty you pay. That’s life.
Half a billion phones did not fail during an update. Yours broke.
Ps you can contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support
Why do I have to use a computer?
Tried everything, literally everything nothing worked. Thinking of dumping the phone in the trash and switching to android.
You should always purchase the product you think will best meet your needs.
If you think it matters to me or any of us on this user to user only forum however, you would be mistaken.
No. I know it doesn't matter to you or anyone here. I was too an iOS geek just like you. Thanks for the help btw.
iPhone dead after the update
