Volume drops when listening to Apple Music

I'm starting a song on Apple Music, and after 4 or 5 seconds, the sound volume drops a bit. Not much, maybe 20%, enough to be annoying.


This happens only with songs that are streamed from Apple Music – when I listen to music that is stored locally in my (formarly) "iTunes" library, the volume stays the same.


And also, the volume only drops acustically, the volume slider (on the top right corner of the Music app) does not move visually.


Has anyone experienced the same issue, and found a solution to that?


(Macbook Pro 16" (2019), Big Sur 11.2.3)

MacBook Pro 16″, macOS 11.2

Posted on Apr 8, 2021 2:45 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2021 5:36 AM

Greetings vjPulp,


We understand that you are having some difficulty with music playback on your Mac, and we'd like to help. Begin by going to Music > Preferences > Playback, and unchecking the box next to "Sound Check". If any issues remain after completing that process, Contact Apple Support for further assistance.


Take care.

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83 replies

Oct 17, 2021 7:07 AM in response to vjPulp

It has to do with Dolby Atmos. If your device is not supported, it will drop and bust your eardrums with feedback. -_-

I tried changing the sound check unchecking but it helped for a couple songs but as soon as a newer song plays, feedback or some sort of loud song change happens and my ears suffer. Trust me.....hear me out...


So...unless you have the wired apple headphones or wireless headphones, go to playback and turn off Dolby Atmos.


https://support.apple.com/en-us/HT212182?cid=mc-ols-applemusic-article_ht212183-macos_ui-02172021


Dec 1, 2021 5:24 AM in response to vjPulp

Same here.


Sound check is off but I do have a -9db pre-amp reduction in the equaliser.


Any playback from stopped in Music app (all local files) starts with the track at full level and after 5 seconds the -9db abruptly kicks in. Changing tracks sticks at the reduced level.


This seems like a bug with the equaliser kicking in late from stopped.


[Edited by Moderator]


So this has been edited by a moderator to remove references to this problem existing in latest versions.


It would be great if Apple could put as much effort as they do into moderating comments unnecessarily into actually testing and developing products.

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Volume drops when listening to Apple Music

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