MacBook Pro completely frozen, possible Google Update?

I have a 2020 MacBook Pro 13”. I was using Safari (just using Google Drive) and out of nowhere my device became unresponsive. It was playing music in the background on one of the tabs, and it kept playing while I was unable to click on the Force Quit menus or even click on Spotlight to open Activity Monitor.


After 2-3 minutes of waiting, I managed to close some of the tabs and windows and then opened Terminal to execute ‘top’ and find out what was causing it, and found “GoogleSoftwa...” was operating at 43% CPU along with “systemstats” at 39% along with many “mds” processes. My only Google app is Google Chrome but never use it, and after restarting my computer I checked to see if it was some Chrome update bug but it said it last updated almost a month ago, so I have no clue why this Google process was even running in the background (and I’m guessing was the cause for the sudden unresponsiveness.)


Is there any good explanation for this behavior, and what I can do to prevent freezing like this in the future? Thanks.

MacBook Pro (2020 and later)

Posted on Apr 13, 2021 2:19 PM

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Apr 14, 2021 9:58 AM in response to compling125

Hi compling125,


It sounds like you are experiencing some performance issues on your Mac. We can help with this.


You've already taken some great steps to try to narrow down the issue. You can find out more information about what to do if an app becomes unresponsive here: If an app freezes or quits unexpectedly on Mac


If you continue to notice performance issues on your Mac, check out the tips listed here: If your Mac runs slowly


It might also help to start your Mac in safe mode to test. If the issue does not occur in safe mode, restart your Mac normally then test again. You can find out more information about safe mode here: How to use safe mode on your Mac


Keep us posted!

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MacBook Pro completely frozen, possible Google Update?

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