Unable to instal iPadOS 14.4.2

I downloaded the software update but installation keeps failing when I click Install Now. Error message: “Unable to verify update. iPadOS 14.4.2 failed verification because your are no longer connected to the internet.”


I checked my internet connection and find no problem with my internet. Can anyone help?

iPhone 6 Plus, iOS 12

Posted on Apr 15, 2021 4:57 AM

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Question marked as Top-ranking reply

Posted on Apr 15, 2021 5:26 AM

If you are having difficulties with an OTA update from iPad settings, you may have more success if you use a PC or Mac computer to perform the update.


To do so, you’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If you don’t have access to a suitable computer of your own, subject to meeting the necessary software requirements, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be able to assist.


Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


10 replies
Question marked as Top-ranking reply

Apr 15, 2021 5:26 AM in response to celestine82

If you are having difficulties with an OTA update from iPad settings, you may have more success if you use a PC or Mac computer to perform the update.


To do so, you’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If you don’t have access to a suitable computer of your own, subject to meeting the necessary software requirements, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be able to assist.


Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


Apr 15, 2021 5:49 AM in response to celestine82

It would help all of us trying to help you if you could give us all more information about your iPad model.

What year and model iPad do you have/own?

The “A” model number can be found on aluminium back of your iPad in small print right under the larger bold print “iPad”.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?


Please answer all questions asked.


Your year and model iPad may NOT be able to upgrade/update any farther.

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Unable to instal iPadOS 14.4.2

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