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Disney+ won't play

Disney+ is not playing on our 4k Apple TV. We are getting a message "Something went wrong". It's happening with every show we try. Other streaming channels are working ok.

The TV is about 18" away from our Eero 6 plus router, so distance and weak signal is not the issue
I've restarted the AppleTV many times
I've force-closed the app a few times
I've unplugged and re-plugged the Apple TV, it still won't work
I've deleted and re-installed the Disney+ app.

I've also confirmed that Disney+ is streaming ok on my computer through the browser. It does.

Does anyone else have any suggestions on what to try next?

Apple TV 4K, tvOS 14

Posted on Apr 16, 2021 6:22 PM

Top-ranking reply

jamminjammies Author

Level 1

4 points

Posted on Apr 16, 2021 6:44 PM

Solved it. It was an external MDM device we have that was blocking Disney+.

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Disney+ won't play

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