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Disabled account

It says my account has been disabled from iTunes and the App Store. I believe this is because there was a charge to my dad’s credit card which he forgot about and so he cancelled the card as he didn’t know what it was from - it was from a subscription to an app. How do I enable my account again?

iPhone 8, iOS 14

Posted on Apr 17, 2021 1:48 AM

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Question marked as Top-ranking reply

Posted on Apr 17, 2021 10:32 AM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

1 reply
Question marked as Top-ranking reply

Apr 17, 2021 10:32 AM in response to nell100

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

Disabled account

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