When I turn on the silence switch only phone call rings are silenced. Text/iMessage alerts still play. Is this normal? I thought that switch silenced all alerts. Is there another way to quickly stop all auditory alerts/rings from coming through?
iPhone 7, iOS 14
PGAdams, Thanks for providing us with that update. Next can you tell us if the audible alerts that you’re receiving on your iPhone while the Ring/Silent switch is turned on are from an emergency contact? The reason we ask is because alert tones from emergency contacts are expected behavior when the Ring/Silence switch is physically turned on your device.
When you have a chance, check out the link below to learn more about emergency contacts.
Use Emergency SOS on your iPhone
Thanks for using the Apple Support Communities. Cheers!
PGAdams, Thanks for providing us with that update. Next can you tell us if the audible alerts that you’re receiving on your iPhone while the Ring/Silent switch is turned on are from an emergency contact? The reason we ask is because alert tones from emergency contacts are expected behavior when the Ring/Silence switch is physically turned on your device.
When you have a chance, check out the link below to learn more about emergency contacts.
Use Emergency SOS on your iPhone
Thanks for using the Apple Support Communities. Cheers!
Hello PGAdams, Thanks for reaching out to us for support. It’s never fun when you’re unable to silence calls on your iPhone, and we are going to do everything we can to help you. When you have a free moment, please give the steps in the link below a try. The reason we ask you to give the steps above a try is because they can potentially resolve your issue.
How to put your iPhone on vibrate, ring, or silent mode
If you’re still experiencing the same problem after completing the steps above, please do not hesitate to reach back out to us so that we can continue troubleshooting with you. Thanks for using the Apple Support Communities. Cheers!
Hello PGA Adams, Thanks for giving those steps a try. Can you please tell us if the Ring/Silent switch ever worked correctly on your device? If so, please tell us when you first noticed that it stopped working and if you recently made any changes to the settings in your device.
Lastly, can you please tell us which version of iOS you are currently running?
Find the software version on your iPhone, iPad, or iPod
If you find that you’re running a dated version of iOS, please use the link below to update your device followed by testing, and let us know if you're still experiencing the same issue.
Update your iPhone, iPad, or iPod touch Thanks for using the Apple Support Communities. Cheers!
i did what this article says, but still have the issue. With the silent mode switch turned on, all calls are silenced, but texts/iMessages from contacts marked as a Favorite still gives an audible alert. I’m fairly certain that the silent switch used to silence all audible alerts or rings, but it no longer does. That certainly reduces the usefulness of that switch.
Any suggestions would be appreciated.
Thanks.
Yes, it used to work. I noticed it stopped silencing text notifications last Sunday. I’m running the most current version of the iOS 14.4.2. I have not made any changes to settings except display brightness, and that was after I noticed the problem.
Yes, the contact who texted me is set up as an emergency contact. That explains why it still gave the audible alert. I had set up emergency contacts a while ago and, since I didn’t go anywhere last year that required me to use the silent switch, I didn’t make the connection! Thanks!
PGAdams,
You're welcome and we’re glad to hear that your issue has been resolved.
Thanks for using the Apple Support Communities.
Cheers!
iPhone 7 Silence Switch not working as expected
