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iPad Pro 10.5 Slow Charging

I recently bought a second hand iPad Pro 10.5 (2017) and it’s charging extremely slowly. I understand that this may be due to a degraded battery, but may there be any other factors contributing to this problem? In 30 minutes, it has only increased by 5%. Is this normal for iPads? Would a battery replacement be beneficial?


iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 19, 2021 2:38 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2021 2:46 AM

See the steps provided in this support article:--> If your iPad won't charge - Apple Support

If the issue persists, it might be a battery problem. Contact Apple Support directly (they have tools to run remote diagnostics) using this link:--> Get Support

Regards

Giulio

2 replies

Apr 19, 2021 3:41 AM in response to gcfk_nj

Start here:

If your iPad won't charge – Apple Support

Charge and monitor the iPad battery - Apple Support


As described your battery may require replacement. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote battery test. The result of the test may better inform your next steps.


You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


As a further alternative, you might visit the Genius Bar at your local Apple Store - where the technicians will be able to fully test and assess you iPad.

iPad Pro 10.5 Slow Charging

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