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Trade In

Hi, I was supposed to send in my old phone since I upgraded my new phone. I was supposed to be sent a mailing sticker but was never. What do I do?

iPhone 11, iOS 14

Posted on Apr 19, 2021 1:21 PM

Top-ranking reply

Level 8

35,614 points

Posted on Apr 19, 2021 10:48 PM

Hi DirrimTrinity,

Welcome to the Apple Community.

If your trade-in will be applied as a credit toward an online purchase, you can track it from your Apple Store account.

If you’re trading in for an Apple Gift Card, you can track it here.

Wondering in what way you communicated with Apple to be told about the sticker..

You may have a confirmation number you received when you confirmed your trade-in quote.

You. might want to check if you have a tech support case ID, ... perhaps in an e-mail from Apple ?

There is a link on this Apple Support page " to see your cases or repairs"

If you need to start over ...

Here's the "trade-in" Webpage for info:

Hope this helps you.

Else:

Please feel free to "Post" here again :)

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