Opening Websites in Safari on iPad Sometimes Crashes Safari/iPadOS

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Opening Websites in Safari on iPad Sometimes Crashes Safari/iPadOS

Sometimes, when I try to open websites in Safari on iPad, the page fails to load and one of these things happens:

Safari shows an error that says "A problem repeatedly occurred" no matter which website I try to open, or
Safari crashes, or
iPadOS crashes and my iPad restarts

I've been facing this issue ever since I updated to iPadOS 14 last year. This happens about once in a few days and in a seemingly random fashion. I'm not able to reproduce the issue at will.

I've tried the following solutions without any result:

Clear Safari website data
Reset network settings
Factory reset iPad

Any suggestions to fix the issue would be helpful.

Device: iPad (5th generation) Wi-Fi 32 GB

OS: iPadOS 14.4.2 (the issue has been happening since iPadOS 14.0)

iPad (5th gen) Wi-Fi

Posted on Apr 21, 2021 3:32 AM

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Answer 1

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LotusPilot

Community+ 2024

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291,704 points

Apr 21, 2021 3:56 AM in response to g24896

Several possibilities come to mind.

First, these Support pages may have relevance to your difficulties:

If Safari displays a blank page or quits on your iPhone, iPad or iPod touch – Apple Support

If Safari can't open the page because too many redirects occurred – Apple Support

Next, a change to your DNS settings may be beneficial. For recommended DNS servers (can configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):

Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2

Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

This external explanation of how to make these changes may be useful if you are in any doubt as to how to make changes to your DNS settings:

https://appleinsider.com/articles/18/04/22/how-to-change-the-dns-server-used-by-your-iphone-and-ipad

When entering the revised DNS server addresses, enter all four addresses (IPv4 and IPv6) for the chosen DNS provider.

Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Get Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App.

If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

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Opening Websites in Safari on iPad Sometimes Crashes Safari/iPadOS

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