Can't stream video on MacBook Air

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Level 1

6 points

Can't stream video on MacBook Air

Very suddenly, I stopped being able to play videos on Hulu, Amazon Prime, and Netflix after having no problems at all. I’ve tried Chrome, Firefox, and Safari, and I get some kind of error message in each case. The error messages vary, but many say that the browser is either unsupported or not up to date. I am sometimes getting the error message "WidevineCdm plugin has crashed.” I have uninstalled and reinstalled all the browsers, and I even reinstalled Mac OS X. Nothing has helped. Any ideas? Thank you!

MacBook Air

Posted on Apr 21, 2021 2:43 PM

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Answer 1

Top-ranking reply

jvs24 Author

Level 1

6 points

Apr 22, 2021 12:29 PM in response to jvs24

Thanks, ryane77! I actually just got a solution for my problem. After chatting with Apple Support a half dozen times or so and trying many different OS-related solutions, my problem was fixed by simply clearing website data from the browser. The Apple Support agent thinks that it may have been caused by malware or a cookie issue. Thanks again. I'll mark this resolved, and I hope this thread helps someone else with a similar problem one day.

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Answer 2

ryane77

Community Specialist

Apr 22, 2021 10:46 AM in response to jvs24

Hello Jvs24,

It looks like no one has responded to your question. Here are a couple things that might help others answer your question:

Which macOS version are you using on your Mac?

Were there any changes made to your Mac before this issue began?

Have you checked for available updates on your Mac? Get Mac software and updates

Please provide as many details as you can and thanks for using the Apple Support Communities!

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Answer 3

Apr 22, 2021 4:23 PM in response to jvs24

Hello Jsv24,

We're happy to hear you were able to get the issue resolved. We appreciate the update.

Take care!

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Can't stream video on MacBook Air

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