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Synology RT2600ac no-go

I bought one of these Synology routers a year ago on advice from someone here but just got around to installing it. Well, I am not pleased. The setup guide is minimal and the setup screens provide very little information. Long story short, it won't connect to the WAN. Tried restarting it. Called tech support who though resetting it might help, but it didn't. Logging in to the device takes me to management screen, which freezes. The tech guy was terrible and didn't know a **** thing about the device works (nor much about networking). I put in a support ticket but, so far, I'm not impressed with this company's support.


If anyone has any tips or recommendations, I'd appreciate it. I'm back to using my old Gen1 TimeCapsule for routing and WiFi and the wireless on it is terrible.


iMac 21.5″, macOS 10.14

Posted on Apr 21, 2021 4:23 PM

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Posted on Apr 22, 2021 8:35 AM

This may be a foolish question, but why does TWC care about the router or switching routers.


It is not so much that they care, but cable modems are designed such that the modem and cable equipment "remembers" the last device (router) that was connected to the modem successfully. The system "looks" for that same product whenever the modem or router is powered off and started up again. If it does not "see" the same device, then the cable modem will not issue a valid IP address to the connected device.....and no Internet connection at the WAN port of the router is the result.


So, if you are changing routers on a cable system, you have to make the modem "forget" the previous device to which it was connected, so it will issue a correct IP address to a "new" device that is connected to the modem.


Sometimes, it takes 15-20 minutes or even longer for the equipment back at the cable company to reset and issue new connection credentials.


So, try powering off the modem for 30 minutes or more.......before......you attempt to reconnect the Synology router. I have a Spectrum connection here at the house, but it was Time Warner before they changed names a few years ago, and it often takes 15-20 minutes for them to issue a new connection if I am changing the device that is connected to the modem.


Sorry, I don't have a Synology router here, so I can't help on the specifics for the setup of the product.



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30 replies

May 2, 2021 3:44 PM in response to ArbeeNYC

Maybe I can adjust the antennas on the router, although I doubt that will have a significant effect.


Yeah.. unlikely to make much difference. WiFi can be expected to improve if signal rises by an increment of 3dBi.. that equals a doubling of actual power output. Shoving antennas around is unlikely to produce any radical sort of change.


Moving the whole router can have much better effect. If the direct path to the router is blocked by metal objects.. moving the router a couple of meters from its present location.. up, down or sideways.. and use a proper wifi analyser..I use built in Mac diagnostics or a free download, netspot to put actual numbers to effect you get.


In an apartment you might just find Powerline Adapters are a better solution.


May 2, 2021 3:59 PM in response to LaPastenague

It would be tough to move the router. I mean, it's in the office now and there's no other good option. I did put it up high on the wall though, about six feet off the ground. And I want to keep as much as possible of my hardware in my office. For now, I can live with the wireless speeds. There are so many configuration options on the router that I'm at a bit of a loss there. But the defaults appear to work fine.


I've read about Powerline Adapters and there is an available outlet near the AppleTV I could use. I have no experience with them, however. Thanks again for the assistance.

May 2, 2021 5:32 PM in response to ArbeeNYC

Yes, of course, "extends" doesn't amplify


The WiFi signal strength is increased, so there is an amplification of the signal strength......but the speed of the WiFi signal that the extender receives is the signal speed that the extender will extend.


So, you will have a stronger signal in the area where the extender is located, but it will be a slower signal.

May 3, 2021 8:38 AM in response to LaPastenague

Hmmm. You have gigabit link speeds there. Am I correct in assuming that those are internal speeds, not what your provider (Spectrum, Verizon, etc.) is supplying through its modem?


In my case, I am paying Spectrum for 70 Mbps and that is what I am getting on the desktop and, now, in the living room on my wi-fi network. I had a wi-fi analyzer on my old Macbook Air (very old) and it might still be there. I'll have a look when I next get a moment. Thanks again.

May 3, 2021 3:10 PM in response to ArbeeNYC

Yes, the max speed here is 100/40 Mbit for a strange system called fibre to the curb.. but I dropped back to 50/20 as my needs are now much less and the cost is fairly high. Some people were lucky and got fibre to the house.. and full 1000Mbit speed...


Your needs around the network should be greater than just internet. Gigabit on local network allows backups and streaming and security cams etc to work properly as well as internet all at the same time. You are going to struggle if you limit down to internet speed on the whole network.

May 3, 2021 6:36 PM in response to ArbeeNYC

Yes... Local network should be capable of gigabit on any wired segment without any great problems and top speed at least on AC wifi is around half that so 500Mbps.. AX will go considerably faster if you spend big but for now most people are buying AX cheaper units with max speed about the same as AC was capable of. It is getting cheaper for the same speed rather than faster.

But my motto is wire it.. if it does not move a wire is the best, fastest, cheapest and most reliable. WiFi also is easier when broken into segments such that each area of the house has a different AP but all tied together via one main router, whether or not mesh is used. Mesh makes for easier connection to mobile devices as you walk around the house.. but it is not a big issue if you simply don't move.

May 4, 2021 8:33 AM in response to LaPastenague

OK. So this would imply using hardware that has gigabit capable ports at a minimum. I believe that most of the current networking hardware supports this, some even supports 10 Gbps speeds. I'm still unclear though why that matters if your ISP maximum is, say, 70 Mbps, as it is for many people (or less)? Even if you have several devices on the network, they are sharing that bandwidth, so would there be any noticeable difference between a gigabit Ethernet port on or a 100 Mbps Ethernet port in such a situation? With GB devices, you have bigger pipes and, presumably, less congestion, but when bandwidth supplied is nowhere near that speed, does it matter in practice? Seems rather complicated to find the balance point.


I may reconfigure my TP-Link extender to see if it makes a difference in other parts of the apartment.

Thanks again.


May 4, 2021 9:00 AM in response to ArbeeNYC

I work with a mix of GbE, 10 GbE, 40 GbE, 100 MbE, and (thankfully rarely) 10 MbE ThinWire, and thankfully no vampire taps and FatWire as that’s all been replaced by Twisted Pair transceivers. For most of us, 100 MbE is definitely slower that GbE, too. Particularly if you’re slinging media files around, or are streaming HD OTA DTV content as one of the sites I support mdoes.


Yes, local NIC speeds are noticeable, as are slow Wi-Fi links, even if your ISP is “only” providing DSL speeds. Particularly when slinging larger files.


Wi-Fi network extenders can hammer performance, too.


As was mentioned above, wired is very much preferable for backhaul.


And Access Points are preferable to Wi-Fi routers when coverage is an issue. And I’ve had some success with fewer or one higher-end AP replacing multiple lower-end routers and lower-end APs, too.

May 4, 2021 4:10 PM in response to ArbeeNYC

Even if you have several devices on the network, they are sharing that bandwidth, so would there be any noticeable difference between a gigabit Ethernet port on or a 100 Mbps Ethernet port in such a situation?


If you are talking about doing absolutely nothing but internet from one device, then you will see little difference between fast (100Mbps) and gigabit ethernet (1000Mbps).

But I hope you are backing up.. and if you do that from a laptop that means using the local network rather than hard disk plugged in when you remember. Time Machine is highly inefficient and slow networks make it hugely more difficult to get backups done within the 1hr incremental time.. you want those backups to go through fast.. as any use of wifi on the network to do backups is going to drastically reduce your internet speed. Once you add multiple computers and a few devices.. fast ethernet can really start to lag.


Cost wise.. gigabit is pretty much the standard. If you ensure all your local network is gigabit.. that will allow for better response for the slow items like wifi and yes.. you do notice it once you build out the network a bit. With just two people in the house now my main router can show 20 devices online.. and that is without much in the way of home automation.


(thankfully rarely) 10 MbE ThinWire

MrHoffman .. has been in the game a long time to see Thickwire and Twisted Pair transceivers. I have a few of those transceivers lying around. I used to rewire them for RS232 serial to cat5 for all sorts of things.

I wired my house 10BaseT.. at a time when only business used networking and a fast cable connection >10Mbps before they slapped limits on it.. my kids hosted networking gaming parties in basement area of the house. That made us the most popular family in the area. We had to run extension electric cables because they would throw the breakers with all the CRT monitors and huge computers of the time.

But twisted pair soon took over.. and working on a 10Mbps network was hopeless once we got even 100Mbps. I have only just finished totally rewiring with Cat6 on really long runs.. trying to use Powerline adapters or wifi bridges. They worked but in the end just cause trouble.


For my needs gigabit is fine.. but I see people now using 10GbE in their homes.. and it is good to plan when wiring to plan for upgrades once 10G switches etc become cheaper.

Synology RT2600ac no-go

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