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Hello Apple community,
I recently bought a Apple pad pro 2020 ll inch. I got it almost exclusively to create art on the procreate app. But for some reason Th app won't download no matter how long leave it to load. I have made sure that am connected to WiFi and have made sure that the lasted version of iOS.
Please help!
There are many potential causes of download issues... such as the regional Apple servers being unavailable or experiencing heavy loading.
It is also possible that your WiFi router is unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
It is also possible that your currently selected DNS servers(s) are not resolving, or a blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
Should you need help changing the DNS settings on your iPad, this external link provides a good description of the process:
https://appleinsider.com/articles/18/04/22/how-to-change-the-dns-server-used-by-your-iphone-and-ipad
If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Get Support link at top-right of this page:
Alternatively, you can initiate a support case using the Apple Support App:
https://apps.apple.com/gb/app/apple-support/id1130498044
There are many potential causes of download issues... such as the regional Apple servers being unavailable or experiencing heavy loading.
It is also possible that your WiFi router is unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
It is also possible that your currently selected DNS servers(s) are not resolving, or a blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
Should you need help changing the DNS settings on your iPad, this external link provides a good description of the process:
https://appleinsider.com/articles/18/04/22/how-to-change-the-dns-server-used-by-your-iphone-and-ipad
If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Get Support link at top-right of this page:
Alternatively, you can initiate a support case using the Apple Support App:
https://apps.apple.com/gb/app/apple-support/id1130498044
Procreate is not downloading
