Can't sign into Snapchat on iPhone

You've been banned on Snapchat, this is not an Apple issue. Take it up with Snapchat.

Click on the link below for help.-

https://support.snapchat.com/en-US/a/locked

SnapChat is not an Apple app. This is not an Apple issue. Contact SnapChat Support.

Snapchat SupportSnapchat Support

Do you have a Facebook account, a twitter account or any other social media account, which you cannot access on your phone other than Snapchat? If Snapchat is the ONLY account you can't use on your phone, it's not a phone issue. It's an App issue.

What model iPhone do you own?

My snapchat account keeps getting locked out on my iphone 7 .If I log in on another phone which is my parents iphone 7 .it has no issue. It only logs me out and locks my account on my personal phone. This just started 2 days ago. I did not install any third party apps or do any spam. It somehow is related to my phone since it only happens on my phone. I tried to clearing and deleting my phone and starting over but it still does the same thing. Thanks for any help.

Hi, I am having the exact same problem. I have messaged snap chat support numerous times, reset phone to factory settings just incase but the issue is still happening. I can log in on other devices but not my iPhone 12 it’s as if there is a block on the phone to something. Did you have any luck with being able to use the snap chat again?

has anyone tried changing there phone number maybe that’s the case ? my snap got deleted and i’ve tried making new accounts and my phone has blocked those accounts ive tried everything my last option is to try and change my number bc maybe snap is detecting that it’s the same person?

no, i tried a new sim. i literally had to go get a whole new phone. i got a new sim for it, changed my number and made a new apple ID just in case.

i tried my old sim(the original one from the phone my snap was messed up on) in someone else’s phone and now it won’t let her on snap either, so don’t go buy a new phone and then ruin it with that, get all new everything just to not risk it.

I’m having the exact same issue, since Snapchat glitched about 2 weeks ago since then my account has been “temporarily locked” but when I go on safari to unlock it it says permanently locked.. I’ve tryed to make a new account and that also gets locked straight away, but every day it will let me log into my “locked” account for about 4 minutes before it logs me out and says it’s temporarily locked again😩

Mines did the same thing i guess snapchat banned our phones from making a new account and logging on so snapchat must have data or an IP address linked to our phones that’s not allowing us to use the app probably would have to get another phone for your snap to work cause that’s what i had to do it sucks! :(

Billys144 wrote:

I need my snap chat back iPhone what’s happened your software is crap

If you had taken the trouble to read the thread you posted to you would have learned that Snapchat banned you. It has nothing to do with Apple.

Rowland19 wrote:

Exact same thing is wrong with mine! I went to at&t and they really didn’t do anything. I can’t even log in on a new Snapchat.

I suggest you read the other messages in the thread you posted to for insight, and contact Snapchat to ask why the banned you.

Have you ever figured it out?? What did you do. I just got this problem this morning. It’s like snapchat is blocked entirely from my phone. Every new account I make, I get locked out of. And I am locked out of every already existing account. But it will work on others phones just not mine.

The answer was given in a prior comment:

”The issue is, your phone has a unique IMEI number and due to that number being unique and registered to your personal phone the only option you have is to change the IMEI. Unfortunately, the only way to do so is by getting a new phone due to it being illegal to change the IMEI number set to your phone.

as soon as you make a new account Snapchat will match the IMEI number linked to your phone and will delete the account. “

I ended up selling the decide. Tried to contact apple support a multiple times over the phone as well. I showed them while sharing my screen to three different senior consultants.

none of them could find any solution regarding this. They kept on asking me that record the screen and send it to us.

I showed them a number of times about what’s happening and also explained that how it works fine on other devices. They kept on transferring me to one place to another. They even asked me to reset the phone by putting it to the recovery mode and install the iOS again. Tried that one as well, didn’t work. In the end I asked them out of curiosity that my device is still under warranty. Is there any chance you could replace it? I was really frustrated and tired by explaining the same issue to the different consultants everytime.

then one of the consultants added the note in the CRM software with my case id saying that the customer is looking for a replacement device for no reason or something and after that all the officers just created an impression that I’m doing something dodgy to get a replacement device and kept on transferring me to different consultants. This is really poor service from apple. This is the first time I’m so disappointed with apple.

I ended up selling the phone just because apple couldn’t help on this thing.

modufe wrote:

Same with more a yeah I can’t enjoy my iPhone 12pro max my Snapchat is disabled for 1 year now

if y’all have issues with Snapchat access, contact Snapchat support.

If y’all have gotten temporarily or permanently banned, nobody here can help with that.

Either wait out the temporary ban, or find another service.