unable to verify account name or password

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Level 1

33 points

unable to verify account name or password

good day, trying to re-add Mail account but get continuously the above message. I have checked and confirmed passwords etc. and everything works on other apple products. all the suggestions I see relate to an existing mail account however i had removed my mail account with the idea to re-install it. But cannot.

I am convinced that it has something to do with keychain but I cannot solve this, after hours of trying everything I could find.

Appreciate any help folks.

Jim

MacBook Pro (2020 and later)

Posted on Apr 25, 2021 9:29 AM

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Answer 1

Top-ranking reply

Sixnations Author

Level 1

33 points

Apr 27, 2021 8:40 AM in response to Sixnations

For any readers who may be experiencing the same issues as myself perhaps this is of use; (thanks to Simon Cox)

The process to recover your OSX Mac Mail and Internet Accounts from the ‘Unable to verify account name or password' issue.

Open your email account in system preferences

Choose the email account to verify

Note that your password field is blank

Fill in the password

Press Tab to move to the next field (Important!)

Enjoy your email life

Unfortunately as I had already deleted the troublesome mail account I could not use this solution. Still looking for a solution.

Jim

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Answer 2

Tesserax

Level 10

152,103 points

Apr 25, 2021 12:01 PM in response to Sixnations

Ok, thanks for the additional information.

Two things:

Double-check your macOS Keychain to be sure that it does not contain an outdated set of login credentials for this mail account. If it does, delete the entry in the Keychain. If not, go on to the next item.
Completely remove (if it still exists,) and then, add back the problematic email account in the Mail app.

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Answer 3

Sixnations Author

Level 1

33 points

Apr 26, 2021 9:07 AM in response to Tesserax

Hi Tesserax, appreciate help. Tried both options & still getting that .......message...” unable to verify....” even though loging in via webmail works no problem. Crazy.!

Jim

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Answer 4

Tesserax

Level 10

152,103 points

Apr 25, 2021 9:33 AM in response to Sixnations

Which email provider are you having issues logging in to? Did you enable two-factor authentication security with them? Can you access this email account successfully using a web browser or with another device using these same login credentials?

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Answer 5

Sixnations Author

Level 1

33 points

Apr 25, 2021 11:18 AM in response to Tesserax

Hallo Tesserax, no 2FA and yes could login with web based mail. Also via Mail on other devices.

jim

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unable to verify account name or password

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