Error occurred during authentication

Hi, i already install icloud drive in my new PC (windows 10), but cannot sign in. The message "An error occurred during authentication. Please try again". How to solve this problem. File from icloud drive can retrieved to my new pc but file safe in icloud drive in new pc cannot see in others pc/iphone

Windows, Windows 10

Posted on Apr 25, 2021 6:25 PM

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1 reply

Apr 26, 2021 12:31 PM in response to azhar8j

Hello azhar8j,


Thanks for visiting Apple Support Communities. We understand that you're having an issue signing in to iCloud on your Windows PC. If possible, connect while using a different Wi-Fi network. Also, do you have any third-party security software installed? If so, temporarily disable or remove that to see if it helps as this can block connections. Also, see if the Windows related steps, from the following guide help with this: If you can't connect to the App Store, iTunes Store, or other Apple services


Keep us posted.


Take care.

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Error occurred during authentication

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