Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

etnorb253 Author

Level 1

10 points

“Face ID is not available” during Face ID setup

Hi,

About two weeks ago my Face ID on my iPhone just stopped working out all of a sudden and still hasn’t come good. I’ve tried resetting and erasing Face ID settings, to then retry setting up and it keeps saying “move iPhone a little higher/lower” and then eventually

comes up with “Face ID is not available, Try setting up Face ID later”. I’ve restarted my iPhone, checked that there are no cracks on the screen and gone through Apple’s support page, but yet I’ve had no luck. So any help would be greatly appreciated. Thanks

iPhone 11 Pro, iOS 14

Posted on Apr 26, 2021 5:31 AM

Best reply

SravanKrA

Community+ 2024

Level 10

411,570 points

Posted on Apr 26, 2021 6:10 AM

If you still need help, reset Face ID, then set it up again. Go to settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enrol your face, take your device to an Apple Retail Store or AppleAuthorized Service Provider or contact Apple Support.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

View in context

“Face ID is not available” during Face ID setup

Similar questions