Emails not received on icloud.com email account

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Level 1

6 points

Emails not received on icloud.com email account

I don’t receive emails in my icloud.com email account from trusted emails. People sending the emails get a notification from “Mail Delivery Service” and “Failed; 5.1.1 (bad destination mailbox address)” and “Remote MTA mx02.mail.icloud.com: SMTP diagnostic: 550 5.1.1 xxxx user lookup success but no user record found”

what do I do? Many importants emails are not received. It feels like it is Apple blocking them and not my settings. I have tried all the support institutions but nothing works. I don’t get my spouse emails or Teams meeting invites and more.

Thanks

Mikael

Posted on Apr 26, 2021 8:10 AM

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Answer 1

Best reply

BobRob473

Level 1

16 points

May 11, 2021 11:01 AM in response to MikaelSE

Apple support kindly fixed this for me, its possibly related to stale DNS? But to fix it, logout of icloud completely in system preference / apple id / overview / logout [i did this on my mac] , and login again...

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Answer 2

Jah123

Level 1

8 points

Apr 30, 2021 5:12 PM in response to MikaelSE

I am having the same issue for the last few days. Seems random but I’ve missed some critical emails. Can we not trust Apple as we used to be able to do?

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Emails not received on icloud.com email account

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