iPad air 4 poor facetime connection
Hi there,
I have recently purchased a new iPad air 4. The problem is with using Facetime. I keep getting poor connection message and freezing the video. I don’t have such issues with my iPhone 11.
Thanks
Saman
User profile for user:
Nicholas_B2
User level:
Community Specialist
Hello saman297,
Thanks for reaching out using Apple Support Communities!
We understand you're noticing a connection issue during FaceTime calls; we're happy to assist.
To learn more, are you connected to your Wi-Fi network when this happens? Does the same thing happen when connected to another network?
Do you have any pending updates for your device?
This Apple Support page has some steps to take If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
These steps should help isolate the issue further so we can ensure it's resolved!
Cheers!