iTunes Track Names via Gracenote ERROR

I am receiving the following message when I try to get track names for imported CDs: 'An error occurred while accessing the Gracenote server. Gracenote Error: 0x0'.


I am running Windows 10 - I did try everything suggested (check Internet connection, turnoff VPN, updated iTunes, and added iTunes to my firewall allowed list).


Any suggestions? I have had no trouble in the past and nothing changed in my system.



Posted on Apr 26, 2021 5:38 PM

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55 replies

May 17, 2021 3:40 PM in response to MoonJ.

UPDATE:


So I went back on today since I got it fixed for myself (mentioned above). Gracenote isn't working again. I even tried it on multiple internet connections. I'm not going through the process of reinstallation and modification again, so I'll wait for a fix. Looking at you, Apple. I am about to put in a request with support. This has been going on for almost a month now. A new patch would be nice. This is super irritating. I have specifically set aside time to digitize my CDs.

May 18, 2021 11:34 AM in response to cptcaos211

You may wish to check what version of iTunes you have running on your Win 7 machine at work. I just loaded a disc on a Win 7 machine with the most current version of iTunes under Win 7, version 12.6.3.6 and it still brings up the Gracenote error. I as usual tried a refresh of the CD data and still get the 0x0 error.


In addition, like I did yesterday, I fired up the laptop just now that I have with the older version of iTunes (12.11.0.26) running on Win 10 (with most recent Win 10 update) and still no Gracenote data coming up. According to Google, the most current version of iTunes came out on April 22, 2021 and is version 12.11.3 for Windows 10.

May 19, 2021 5:43 PM in response to Heisenberg

About Windows 7: The most current version of iTunes that runs on Win7 is actually 12.10.11.2. (12.6.3.6 is more than 3 years old, and someone probably kept it because it had the App Store.)


I notice that “Glittery” posted at Reddit, and began by stating, “Ever since the recent iTunes patch...” Sounds rather like post hoc reasoning. This thread has not established any connection between the Gracenotes issue and a specific version of iTunes - in fact it suggests to me that there is no such connection, so don’t hold your breath hoping that the next iTunes update will solve it.

May 20, 2021 8:43 PM in response to Johnny DEP

Thank you for pointing out that my copy of iTunes was ancient. No idea! Simply updating from the Apple Software Update in Windows. Still seems though like patching this machine with the current version of iTunes for Windows 7 won't fix things with regard to Gracenote metadata errors.


I also rely on this machine for a lot of production work in both audio and video where quicktime is involved in a lot of encoding and decoding of tracks, stems and then video finals. I cannot afford to bork this machine by putzing around with something as central as QuickTime and there are a lot of third party codecs that have been installed over the years that are integral to its smooth and quick operation.


All this is really beside the point. I simply wanted to explain why I will not hastily update iTunes, at this point until there is a known fix.

May 21, 2021 11:21 AM in response to werner247

Perhaps a dispute between Gracenote and Apple? But in that case, Gracenote wouldn’t work for any iTunes users at all.


Microsoft sabotaging iTunes? Maybe.


Perhaps Gracenote is using an algorithm to block specific users who are deemed in violation of their End User License Agreement? Yes, Gracenote has an EULA which is part of Apple’s EULA. It says they use a “unique identifier to track queries for statistical purposes”!?

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iTunes Track Names via Gracenote ERROR

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