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App not downloaded on phone but using phone data/wifi

My daughter's phone has suddenly started using wifi and data, an outrageous amount, on an app that she has not even download. Since midnight, it shows on her screen time that she has used over 8 hours (it is 11 am right now). The same with safari, she never uses safari but it shows the same amount of time used, and between Sunday to Tuesday afternoon, it showed over 31 hours used on safari. She looked in her app list to remove the mystery app but it's not there. She also searched the phone to see if it is hidden, but the app is not anywhere to be found. I am concerned for a large cell phone bill, as well as what is being accessed on her phone. HELP!

iPhone XS

Posted on Apr 28, 2021 10:10 AM

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Question marked as Top-ranking reply

Posted on May 4, 2021 5:40 AM

What is the name if the “app”?


Is it listed in Settings, Cellular (or Mobile) as an allowed app?


Go to Settings. Safari and clear history and website data.


Check For installed profile

https://support.apple.com/en-gb/guide/iphone/iph6c493b19/ios



1 reply

App not downloaded on phone but using phone data/wifi

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