iPassword App not working on iOS 14.5

Encryption password should be your Apple ID password at the time of back up.

At least that’s what it was for me.

this has some info on resetting the back up password too. https://support.apple.com/en-us/HT205220

Also, make sure you back up your wife’s phone just incase anything goes wrong lol. Imaze is basically hacking into your phone to achieve this stuff.

also I keep getting email notifications from this forum. So I happened to read one from this guy “leosydney” who seems to have fixed the problem without using another phone. So could try that first maybe. however, I was able to do mine using the trial version cus I exported the entire app as a single container, so it was counted as one file. Leosydneys method - which requires you to explore inside the app - would extract data as multiple files, and the trial version only supports a few file transfers (like 10).

But first things first, you need to be able to assess you backup regardless of what you do

https://discussions.apple.com/thread/252712219?answerId=255413799022#255413799022

I have found A solution. It will not work for everyone. It worked for me. THIS DOES NOT REQUIRE iMazing...

The part that is not for everyone is the first part.

*I found an old device that was not updated to the latest iOS.*

You need an older iPad, or iPhone with an older iOS version...

I signed it out of the current user (my daughter’s old phone) and signed it into my wife’s account. She was the one who was using this abysmal app. So sign whoever is signed into that device OUT, and sign yourself IN to that phone/iPad.

Once I signed in to her account (your account in this case), I went to the App Store and clicked on her avatar and went to the section labeled “Past Purchases” and found the old iPassword app and downloaded it.

Then I restored our purchases. (This took it out of the demo mode and activated the full version that we had paid for.)

I had to do this a couple of times (click on RESTORE PURCHASES) (That will be a theme going forward.)

Once that “took” or worked, I went to the backup and restore section. BE VERY CAREFUL and do not ever BACKUP. You do not want to accidentally overwrite your saved backup.

Do a RESTORE from the iCloud.

This took a couple of tries (OR it took longer than it should and maybe it was still working on it - whatever the cause, this appeared to work but did not populate the app with data immediately.) Eventually our data showed up.

At this point you can print or manually copy all of your data to a new, more reliable app. OR you can transfer the data to the new iPassword App.

To Transfer to your NEW iPassword App, do the following steps.

Open the new iPassword App

Turn on Dropbox in BOTH the old iPassword app and the new iPassword app.

Open the OLD iPassword app and backup to Dropbox.

Now you will have TWO IDENTICALLY named folders in Dropbox.

BUT ONE has a backup file in it and THE OTHER is empty.

Again, be careful. Using the Dropbox App, go to the iPassword folder with the backup file. COPY the file. Go to the iPassword folder that is empty and PASTE the backup file to that folder.

(Note, make sure you use the SAME PASSWORD for BOTH iPassword Apps)

Once you have the backup file in BOTH folders, open the NEW iPassword and restore from Dropbox. We got a success message but it did not appear work at first. I tried two more times and finally our data was in the new iPassword app.

This may have been because it was just SLOW and the first time actually worked but took a while to show up, or it may have taken several attempts. I am not sure.

One thing that I do know is that I was my wife’s HERO last night! :-)

She had over 350 passwords stored and while she knew many of them, there were some pretty important passwords that she hasn’t used in a while that were recovered.

You can still use the new version of iPassword without having to retype your passwords in. The most important thing I learned is how to backup iPassword so that you don't lose the data should this happen again with future iOS updates. See the steps in the link below.

The free version of iMazing did work for me. The instructions attached show you the steps needed. You have already done the first half of the process but the rest of the steps to follow show you how to put your passwords into the new iPassword. It also explains how iPassword backup works so that you will always have a back-up of the data using iPasswords own function for backup and recovery. This is a data only back-up and recovery, not an app backup and recovery.

Hi all,

I have a solution for this but you will need ensure that you have made a backup first.

1. Locate the backup from ipassword
2. Download and install from iTunes the other paid for version of ipassword
3. Restore the backup from the original ipassword.
4. You should now be able to login.

Massive THANK YOU for the suggestion of iMazing.... Worked in my use case below.

iMazing did work without making a purchase....

1. Found redundant iOS device that was pre 14.5 iOS
2. Downloaded and installed iMazing to a MacBook (PC would also work)
3. Backed up the no longer working iPad device containing iPassword to iMazing
4. In iMazing copied the iPassword app to the MacBook hard drive (this will also take your data) (You will need to drill into Apps to see it)
5. Connected the redundant iOD device (happened to be running old iOS 12.5.3 (last supported on this old iPad) to the MacBook via cable and opened iMazing.
6. Followed a number of prompts in iMazing to deal with security and turning off find my device
7. In iMazing selected the target redundant iPad and selected the Quick Transfer option . In the file browser navigated to the file extracted in step 4.
8. Followed iMazing prompts - it will ask you to insert Apple ID credentials and other steps
9. On redundant iPad opened iPassword inserted master password and all data there! PHEW.

My previous post got deleted because it got link to imazing.

Ok this is how i got it working if you never backed up your file to drop box. You will need to purchase imazing software. Someone manage to do it without purchasing.. i dont know how they did it exactly step by step.. maybe u guys can figure it out from what i did.

1. Download the "Password Manager" app which is the same app as ipassword with the same logo except it has gold border around it. You will need to search for "ipassword" in the app store.
2. Download and install imazing from 
3. Launch imazing and connect your phone to the computer.
4. Right click iphone on the left hand side under "Available"
5. Select "Create a editable copy of this backup"
6. A copy will be created under, expand and go inside this backup and click on "File System" on the left under your phone
7. Then goto Apps
8. Locate old ipassword app
9. Expand it and go inside to locate "Library" folder
10. Right click XFFile folder and select "copy to PC"
11. Locate the new password manager app and got to its "Library" folder
12. Right click and select "copy to Library". Select the XFFile folder in your PC that you just exported out.
13. Now all your settings should be in the new password app.
14. Right click on the back up and restore your iphone with "Restore this backup to Device." Restore will only work for licensed imazing.
15. Once restored, you should be able to see your accounts in the new password manager app.

Dear Sir or madam

I beg to differ. The fact that the developer did not update the app is not Apple’s fault kf course, but:

• They should warn of incompatible apps that could break BEFORE updating (they know perfectly well for instance when the app was last updated, or some other features, they did in the last for MacOSX for instance, and they get a 30% cut of all developer earnings, hiw about providing a good service?)
• They should allow the owner of the phone get the bloody system (s)he wants, including going back to the previous one )which would solve this issue instantly.

1. No the statements I have made here are absolutely true. I understand that it is a serious problem for people and this is far from the first time this has happened. And as I've pointed out to people who posted here but didn't read the thread there are some very good workarounds posted here.
2. No, Apple does not contact developers personally and push out beta versions. It is up to the developer to keep up with changes and they have a specific site to do this. Apple does use this portal to make various builds of the beta version available but they do not know if the developer is actually doing so unless the developer submits feedback. There are more than 300,000 apps in the App Store, there is not near enough staff to contact all the developers and see if they are staying up to date. The responsibility lies with the 3rd party developer. Apple is not involved nor responsible.
3. Using Windows as an analogy for security must be a joke on your point. Yes, Windows does allow rollback, user file management, doesn't sandbox, etc. That is a big part of the problem, their security is built by adding on after-the-fact extensions, apps, etc while in iOS is part and parcel within the operating system.
4. I have read "law basics" I would strongly suggest that you do some studying yourself. Apple's Terms of Use for the app store were written by Apple's lawyers and conform to the applicable laws to the jurisdictions they operate in. And the Terms and Conditions are indeed a contract. The is no such act called "Civil Law". As I've mentioned before if you want to learn some inside information behind the Terms and Conditions read up on the Epic v. Apple lawsuit.

If you were around or can remember Mr. Jobs did not want 3rd party applications when the iPhone was released, he wanted on web-based applications which displeased a lot of 3rd party developers. Had Mr. Jobs not changed his mine this situation would not have occurred.

1. Download the "Password Manager" app which is the same app as ipassword with the same logo except it has gold border around it. You will need to search for "ipassword" in the app store.
2. Download and install imazing from 
3. Launch imazing and connect your phone to the computer.
4. Right click iphone on the left hand side under "Available"
5. Select "Create a editable copy of this backup"
6. A copy will be created under, expand and go inside this backup and click on "File System" on the left under your phone
7. Then goto Apps
8. Locate old ipassword app
9. Expand it and go inside to locate "Library" folder
10. Right click XFFile folder and select "copy to PC"
11. Locate the new password manager app and got to its "Library" folder
12. Right click and select "copy to Library". Select the XFFile folder in your PC that you just exported out.
13. Now all your settings should be in the new password app.
14. Right click on the back up and restore your iphone with "Restore this backup to Device." Restore will only work for licensed imazing.
15. Once restored, you should be able to see your accounts in the new password manager app.

1. The workaround of finding another iphone or ipad with old system is 0 workaround , far less from your "good" workaround.
2. It doesnt matter wheter it's true if Apple contacts in any way developer, they - not the developer made the application broken by installing new system! There should be a procedure how to solve the problem if developer is inactive, or at least warning so people can back up data! I dont understand your way of explaining a company which directly forced the problem with application! A client shouldn't be left with "20 steps" solution to access his sensitive data for which he actually paid apple and his developer!
3. Didnt have this kind of problem with Windows and Microsoft, that's all to sum up.
4. I dont know If you read or not but your clearly dont understand law basics. Apple lawyers are working for Apple not for the customer. There are many faulty Terms of Condition in many companies which are subject to many lawsuits, which company loose. Therefore I said T&C it's not a law and each contract can be a subject to lawsuit in civil procedure. Civil Law was meant broadly as a legal area for Civil Righs.

Apple IS a part responsible for this huge problem generated by them with the sensitive data of its customers. If someone doesn't see that or tries to stand for them so strongly as you it suggests you might be simply Apple employee.

1. There are actually about 3 workarounds within this thread, that is greater than 0 and has worked for many people.
2. No, they didn't "make the application broken" they made changes in the OS for security reasons that developers then had to change their applications to continue to function. If you are for having bad security on iPhones let us know. There are far too many 3rd party apps in the app store for Apple to possibly tell everyone if a developer has failed to maintain their applications. And you, as the buyer can tell if an app is inactive by monitoring the updates and check their website. And backing up your data is also the responsibility of the user and Apple makes it easy and automatic to do so. If you choose not to do so that is on you.
3. You haven't been using Windows or Microsoft for long enough or else you buy very few applications. Back in the MS-DOS days and on to Windows, Microsoft made many changes that affected whether and application would work or not. If you purchased a 3rd party application that the company went out of business you were stuck if a Windows patch made it nonfunctional. Try running dBASE on a current Windows computer.
4. I read and I fully understand "law basics". I've had to testify in court and provide data for courts many times. Of course Apple lawyers work for Apple, that is not in question. If you hire a lawyer they work for you. I don't know that there are "many faulty Terms of Condition" in many companies because I haven't studies many of them. I also deal in actual numbers so in your studies to find this out how many companies was it an how many "Terms of Conditions". What is the win/loss record in the suits. And most companies don't use "Terms of Condition" because it is not applicable. And any high school student should know that Terms of Use are not law but they are contracts. And there are uniform business codes to use to right contracts/Terms of Use in every country where Apple does business. Your last sentence in your #4 does not make sense and does not apply.

I would not describe this as a "huge" problem given the number of Apple users and number of apps, and as I said before this is not the first time this has happened. When Apple went from 32 bit to 64 bit applications there were many more cases where apps weren't updated. Is that also Apple's responsibility? And are you arguing that Apple should stop updating their OS to make it more secure?

I was able to recover my passwords completely using the imazing program on a windows computer and using only my updated iPhone 11.

1. Download and install imazing. I did the $35 version for one device.
2. Download new iPassword app onto iPhone.
3. Made backup of entire iPhone using the imazing.
4. Then created an editable copy of the backup.
5. Went into the editable backup to the old iPassword app and copied the library folder to my desktop.
6. Back out of the old app and go into new iPassword app to where you can see the library folder, but don’t open it.
7. Now open the library folder from old app that you copied to desktop. Hold down control button and highlight the 7 items in the folder.
8. Drag and drop those together into the library folder of the new app. It will ask you if you want to replace each item. Click yes to each one for all 7 items.
9. When pasting is completed, back out of backup and save changes if prompted.
10. Now right click on the editable backup and select to restore using that backup.
11. At first it told me I couldn’t do restore because not enough space, so had to select option to erase and restore. When restore was completed and iPhone restarted I did have reset a few things like facial recognition and notifications, BUT that was minor in convenience because I had all my passwords in the new app without the loss of any data and on my same phone. No downgrading and did not have to use older apple device. Do recommend using same password for new app as you had for old one. I hope this helps you and or others with this same problem.

I actually left a bad review for the **current** app and I suggest we all do. Something to the effect that hundreds, maybe thousands of us were left without access to *years* of passwords. The old app doesn’t even show up in current listings so a bad review won’t be seen. Hit the current app with complaints now. That should get his/her attention.

I have sent out a DM to the developer. I also have years of passwords I can’t access. The developer’ s contact support link points to his Twitter account. I was able to see his support link in his newer app.