Apple Music

Luka2703,

Thanks for letting us know.

Just to clarify, does the issue only happen with Apple Music Mixes? In other words, are you able to access and listen to other Apple Music content?

"In the Music app, Listen Now helps you play and discover your favorite albums, playlists, interviews, and personal mixes, based on your taste."

If you're using an iPhone, do you use the steps outlined on the following page to tell Apple Music your music preferences? See recommended music on iPhone More about that under the "Tell Apple Music what you love" part of the previous link.

Since you mentioned that the issue also occurs when using Apple Music on the web, please check out this link as well: Stream recommended songs from Apple Music on the web

Thank you!

Luka2703,

Thanks for confirming that the issues continue on multiple networks, and after restarting.

From here, we'd like to get you in touch with Apple Support for further assistance. You can reach Apple Support here: Get Support

Have a nice day!

Hello Luka2703,

It sounds like you're running into an issue accessing some features and mixes in Apple Music, and we want to see how we can help.

Can you let us know more about what happens when you try to access or view the Favorites Mix or Chill Mix? For example, do you receive an error message? If so, what does the error say?

Does the issue continue if you connect your devices to another network?

In the meantime, you can find some good information about listening to Apple Music here: Listen to music and more in the Apple Music app

Thanks!

Luka2703,

We appreciate you providing those additional details. 

To help narrow this issue down further, and rule out a possible network issue, can you confirm if you continue to run into these issues when your devices are connected to another network, or if it only happens on a specific network? Connect iPhone to the internet

If you restart your iPhone using these steps, does that improve the issue at all, or is there no change? Restart your iPhone

Also, since you mentioned that you experience issues with listening to radio stations as well, can you confirm if you've always experienced that issue, or if it began recently? You can also find some good information about listening to and creating stations here: Listen to the radio in the Apple Music app

Thanks!