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Level 1

4 points

Activation lock removal

I have a MacBook that I purchased in September of 2019 from an Apple store in person. I've been trying to sell the MacBook, and I had a person come over and sign in to the MacBook but they decided not to purchase it. I am now stuck with an activation lock from this persons Apple ID, and they are not responding. Is it possible to take my MacBook in to the Apple store and have them remove the activation lock if I do not have the original receipt? The only proof of purchase I have is a bank statement from the exact Apple store on the day I purchased the device. Would the Apple store be able to look this up?

Posted on Apr 30, 2021 7:47 PM

Best reply

Limnos

Level 10

412,777 points

Posted on Apr 30, 2021 9:12 PM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

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Activation lock removal

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