You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't sign into iPad

My iPad doesn't recognize my fingerprint nor sense my touch when I try to key in my passcode. All I can do is press the power button on and off. I tried taking it out of the case. Washed my hands, dried my hands...

iPad Pro, iPadOS 14

Posted on May 1, 2021 1:07 AM

Similar questions

All of a sudden, my iPad will not accept my fingerprint nor will it allow me to put in my password. The touchscreen is not working so I can not restart it. Help All of a sudden my iPad will not allow me to use touchscreen. It is not accepting my fingerprint and I can’t use touchscreen to type in my code. I tried to hold down the power button but it asks for passcode. How can I reboot if I can’t get my passcode to input
255 1
Cannot open iPad as fingerprint not recognized Cannot open I pad, fingerprint not recognized and passcode will not accept touches either [Re-Titled by Moderator]
361 2
iPad 12 pro is locked My iPad 12 Pro does not recognize my fingerprint and will not let me type in my passcode and will not reboot.
220 2

1 reply

May 1, 2021 1:13 AM in response to Kim in Ushiku

Solved! on another thread I read: press top button and home button at same time, hold until the Apple logo appears, then release. Worked!

Can't sign into iPad

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up