Apple Music Not Working after iOS 14.5 Update

Hello Panther_28,

Welcome to Apple Support Communities!

If we understand your post correctly, after updating your phone, Apple Music can only play the songs that are physically on your device. We're happy to help!

Have you tried restarting your phone since you noticed this issue with Apple Music?

Restart your iPhone

Let's ensure that Sync Library is turned on.

Turn on Sync Library with Apple Music

Let's also check to ensure that no restrictions were enabled.

Use parental controls on your child's iPhone, iPad, and iPod touch

Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

I had this problem too. Apple Music worked on everything except my Phone. I found a post by JudeGuzlan and was recommended to delete the Music app. As soon as I deleted it and reinstalled it, it worked.

ever since the update it wouldn’t let me ply certain songs and would stop before any lyrics and my apple music was all messed up but then i realized dolby atmos formats was paired with apple music and i went to settings and clicked on music and it gives you an option to turn it off and everything started working again hopefully this helps!

I just found a button in Apple Music library tab that said sync on. Pressed it and all looks ok now

Yes, I got the same problem, after upgraded to iOS 14.6, my Apple Music on iPhone 11 just can't play. It can load the library, I can browse all the music, but just won't play. I tried reboot, quit my Apple ID then re-login, all useless. I finally reset the iPhone, now the Apple Music can play, but seems some of the tracks can only play for 15 secs, guess there're some problem in subscription management. Anyway, there definitely are some problem with iOS 14.6, may need to wait for the 14.6.1 to fix.

i was struggling with the same problem that all of you had, with the music being stuck at 15 seconds. it seems it was an up day problem, apple just wasn’t ready for all this lossless and dolby atmos audio. so it seems like you have to go into your music settings and change the way you stream your music and turn your dolby atmos audio all the way you off. that’s the only way

I thought the problem was my mobile provider (O2), so I switched (EE) & it still had the problem.

Arriving home & connected to WiFi it all works OK again.

I have the exact same problem now. Last night mi iphone 11 updated to 14.6 and now i cant access any of my music on my phone. I verified my subscription, restarted the phone about 5 times, checked cellular data on and everything i asume the problem is the IOS. My apple music is completely available on all my other devices.

I’m also having issues…mine is that the songs will play, but they will randomly pause…senior Apple support told me they are aware of the issue and hope to have a fix with the next update…but it is frustrating

The issues that I had with Apple Music occurred on both O2 & EE 4G networks.

I changed networks but dumped my subscription when I realised it was Apple.

In addition, I also had issues with the TomTom navigation app that their tech support could not fathom.

In the end, I dumped that too.

It is possible that the Apple Music problem may have been fixed in iOS version 14.7.1

I did a quick test with Apple free version and all worked properly & as expected.

I am having the same issue. iPhone 11pro, iOS 14.5.1 and Apple Music will not play songs that are not stored on the phone. I either get “cannot connect”, or it plays a preview of the song (like an I purchased song in iTunes).

Please fix this Apple!

Yep also having this problem.

it’s synced fine on the iPad and the MacBook Pro even with updates. However on my iPhone I only have my physical downloads but it won’t sync my Apple Music playlists. Sometimes it says ‘syncing to library’ but then goes no further. Hopefully a new update should sort this bug out.

I am using 14.6 and music stopped working when not connected to WiFi. Initially it was all recent downloads would stop after 15 seconds. Spoke to Apple who told me to log out and log in again. I lost all of my downloads and now nothing plays in the car. Can see it is playing on the phone but doesn’t come through Bluetooth speaker. When I play from downloads out of the car plays 15 seconds and stops!! So annoying.

Using IOS 14.6 and songs will randomly stop playing at 15 seconds and the app will randomly crash, this issue is very annoying and apple hasn’t done anything to fix it. I’m going to switch to Spotify for the time being since this issue has been prolonged