Apple Music Not Working after iOS 14.5 Update

After updating to ios 14.5, my Apple Music can only play the few songs that are physically on my phone. Is anyone else having that problem?

iPhone XS, iOS 14

Posted on May 1, 2021 6:11 AM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2021 9:53 AM

None of the above suggestions fixed the issue.. But Apple issued a 14.5.1 update today to "fix some bugs" and after updating, it my Apple Music is back up and running. Apparently the 14.5 update messed up the Apple Music app but today's update seems to have fixed it.. Fingers crossed is holds up!

49 replies

Jul 17, 2021 12:33 PM in response to Panther_28

i am having the same issue . i’ve been having this problem for a couple of months & it is starting to get very frustrating . i can only play/listen to certain albums completely through w no problems but w other albums that is not the case . ever since the update w the iphone & dolby & lossless , songs only play for 15 seconds . when i go to add songs to playlists it’s rare that it will actually add & when it does it adds it twice so when i go to delete 1 it deletes both . this is very stupid . i feel like i shouldn’t have to change my settings to play music on a app that i pay for . it’s supposed to be quality & it’s not giving that

Jun 8, 2021 5:25 PM in response to martyn1968

I am having the same issues... Since the last updates (14.6 and 11.4) I have had a mountain of issues with my music library, last played updates via the HomePod and now syncing my phone with my library... I thought I would reset my library on my phone by signing out of the Apple Music and signing back in... now my songs won't sync... Im growing tired of all these issues..

Jun 26, 2021 11:50 AM in response to Beast515

Me too. Songs will stop after 15 seconds then won’t resume. Been going on for about 2 weeks. Now the app will crash a lot randomly and it always loses my place in shuffle. I tried adding new songs to a playlist and it won’t add all of them. Others only add after I do it twice then I delete the extra and it removes both songs from the playlist and isn’t downloaded anymore.

Jul 13, 2021 11:16 AM in response to yachna80

It’s a shame as nobody from Apple has responded. These issues are discussed all over other sites and still no fix. I bought a iphone mini just to play music in the car and now that one purpose it was bought for stopped working. It’s a shame as you wouldn’t think these kind off issues would not happen with APPLE. As no representative has even bothered to reply to anyone else shows it’s known issue.

Jul 14, 2021 12:46 PM in response to Panther_28

I can’t play ANYTHING on the music app. Not downloaded songs, nothing will stream, the browse, radio and listen now don’t work either. Absolutely NOTHING will play, and I’m paying $14.99/month for a family share plan. So this is ridiculously frustrating. I’m on 14.6, so I have the most recent update. It’s irritating how apple isn’t responding to these complaints, or even acknowledging that the problem exists. I’ve tried all of the things people have posted to try, and nothing works.

Jul 17, 2021 3:00 PM in response to laraye97

I cancelled my Family subscription, I can't use it so what's the point of having it?

I'll rejoin if they fix it unless I go to Spotify, Amazon or something else in the meantime.


Apple kit is very expensive, especially the new iPhone - we do not expect failures & poor performance.

In the wake of these problems my 2 daughters just bought new Huawei P20 pros - saved a fortune & use Amazon music.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music Not Working after iOS 14.5 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.