Apple Event: May 7th at 7 am PT
Is anyone having problems with the latest HBO Max update from April 25, 2021?
Device is Apple TV HD 4. TV OS is 14.4.xxx.
HBO Max was working perfectly until a few days ago, now it seems to hang (the three dots forever) and the only way to correct the problem is to restart the AppleTV.
Other apps work fine, including Netflix.
Bandwidth is sufficient.
The latest version of TVOS is 14.5, which was released on April 26. Best to make sure it is up to date first.
If the issue persists then your options are to force quit the app and then reinstall. After that you would need to reach out to the developer to have them investigate.
I was told you can find the version number in the App Store by clicking About or What's New for the app. That's how I found out. It's the last version installed on my Apple TV.
I am also at 50.25.0, release date 4/25/2021
OK. Same as me. That's when I started having problems.
The interim solution until this gets fixed is the mirroring solution (ie. run HBOMaX through an iPhone or a an iPad and “mirror” it to the Apple TV).
I am using 14.5, running 4K hdr
Hmm. Haven't tried that yet. Sounds a bit awkward given the size of my iPhone SE's screen but it's one way to get around the problem.
I'm glad to hear HBO is aware of the problem. Today is the first day in a long time I haven't had to reset my Apple TV to watch HBO MAX. Maybe they fixed things.
Thanks for the link. I'll give it a try.
HBO MAX update
