While I am using Personal Hotspot my Photos in MacBook does not sync

Hi Leonie,

After all, I contacted Apple support and their statement was:

The photos on the Mac will not update automatically when using the hot spot, but no worries! We can still download the photos from icloud.com on the Mac while using the hotspot and this will not cause any doubles of photos to be uploaded when the Mac is connected to Wi-Fi.

After my question, but why I am able to Sync my photos while I am using a hotspot started with my old phone (Samsung Note 9), it is still cellular data, just hotspot is started from another device, their answer was:

I do deeply apologize for any confusion or frustration this may be causing. The Android device does create their hotspot connections in a different way. As such using a hotspot with your Apple devices will not allow the iCloud Photos to sync, I do deeply apologize as I know this is not ideal.

So, after all, seems that is not a bug but Apple decision, but maybe I am wrong, I don't know, I am just hoping that this will be changed as soon as possible.

Thank you

Martin

Thank you for your answer.

Maybe I wasn't clear enough with the explanation. My phone works as expected, my photos are uploaded to iCloud without issues using my Mobile Data. The problem is in my MacBook where the update of Photos is impossible and does not start if I am connected to Personal Hotspot, while I am connected to a different network (just another WiFi, does not matter what) the update of Photos via iCloud works without issues.

Uploading photos to iCloud via iPhone with LTE connection -> Works

Sync photos with WiFi (Every network except Personal Hotspot) on MacBook -> Works

Sync photos with WiFi connected specifically to Personal Hotspot > does not work

I am connected to a hotspot -> photos are not synced, I change the connection to another network - in few seconds photos shows that there are new photos to be updated and downloads them.

Actually, I noticed that while I am connected to a Personal Hotspot even the last time when was updated is old, so the sync cannot even be started.. Here is a screenshot where is visible that yesterday evening was the last update. New photos were updated in iCloud, I can see them on icould.com.

Thank you

Martin

Hello everyone

I have tested this with another phone, used the same internet for hotspot found the network as normal wifi, not "Personal Hotspot" and everything works. So the problem is somewhere in between Photos Application and Personal Hotspot. Maybe Photos has some hidden limitation/restriction data usage via personal hotspot...?

Can someone help?

Thank you

Also, I forgot to mention, I believe that if I remove the iPhone from Apple ID, then the shared network is not shown as a personal Hotspot but just a simple WiFi network, photos will sync, and based on this I believe that the issue is related to function "Personal hotspot". Maybe is a problem in Photos while the mac is connected to the personal hotspot, or maybe is a problem in the Personal hotspot itself, not in Photos.

Any ideas?

Thank you

Martin

I see, so there is no solution for this issue? I really would like to have this feature working :(

Is there a place I can report this issue to Apple Support to check it?

Martin