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AmirHMS Author

Level 1

8 points

Can't save a video to my cameral roll from Google drive, WeTransfer, and others.

Hi all,

I am having issues to save any video stored on the above mentioned clouds to my iPhone specifically to my camera roll. I've tried force restarting it, checking the storage, etc. Every time I try to save a video to my camera roll (Checking the video link on google drive app, click the three dots, then choose "send a copy" and then click save the video, nothing happens.

I really appreciate your support.

It's an iPhone 12, latest update and btw I've also the google drive app latest on my store.

Posted on May 3, 2021 4:12 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Posted on May 3, 2021 4:30 AM

Please check the video format that you have on Google Drive. The media format supported are shown below

Video formats

Animated GIFs
Apple Animation codec
Apple Intermediate codec
Apple ProRes (all versions)
Apple ProRes RAW and Apple ProRes RAW HQ
AVCHD (including AVCCAM, AVCHD Lite, and NXCAM)
AVC-ULTRA (including AVC-LongG, AVC-Intra Class 50/100/200/4:4:4, and AVC-Intra LT)
Dolby Vision Profile 8.4 (interpreted using static HLG tone mapping)
DV (including DVCAM, DVCPRO, and DVCPRO50)
DVCPRO HD
H.264 (AVC)
H.265 (HEVC)
HDV
iFrame
Motion JPEG
MPEG IMX (30 Mbps, 40 Mbps, 50 Mbps)
QuickTime formats (in macOS Catalina, Motion does not support 32-bit-only QuickTime formats)
Uncompressed 8- and 10-bit 4:2:2
XDCAM HD/EX/HD422
XF-AVC
XF-HEVC

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Can't save a video to my cameral roll from Google drive, WeTransfer, and others.

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