Keyboard Folio not working

Hello good afternoon!

My Keypad Folio for IPad Pro is not working any more: the message says „accessory not recognized.“

Last year, I already had this issue when finally an IOS update fixed this problem.

However, the issue is back again. Any idea what to do? Thank you!

iPad Pro 11-inch Wi-Fi

Posted on May 3, 2021 3:34 PM

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Posted on May 4, 2021 3:53 PM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard.

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Question marked as Top-ranking reply

May 4, 2021 3:53 PM in response to clausbrasil

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard.

May 4, 2021 12:05 PM in response to clausbrasil

Hi there clausbrasil,


It appears that your seeing "Accessory not recognized" when you connect your Smart Keyboard Folio to your iPad Pro, and we're glad to provide assistance.


Identify your iPad model - Apple Support -- Determine which model of iPad Pro you’re using first.


Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support -- Then, refer to the information under the iPad images near the top of this article to make sure that your iPad Pro is compatible with the Smart Keyboard Folio you own. If it is, scroll down to the "Get help" section for steps to use.


Feel free to get back to us with any questions or problems you may have.


All the best.

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Keyboard Folio not working

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