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WiFi dropping when on FaceTime and going to 3g

When on FaceTime my wifi regularly drops out and goes to 3G. It will only reconnect if I hang up which can sometimes be inconvenient. I can’t turn off the mobile data/cellular option for FaceTime as I need to use it out and about! At home I live in a 3G/4G black spot so it just says poor connection and then I have to hang up, reconnect again and it’s a pain!

I’ve had iPhones before and my partner has one too and it has only ever happened to me, on my iPhone XS Max! Please help. It’s driving me crazy!

iPhone XS Max, iOS 14

Posted on May 4, 2021 3:23 PM

Top-ranking reply

deggie

Level 10

167,327 points

Posted on May 4, 2021 3:26 PM

Try Settings > General > Reset > Reset Network settings. You will have to reenter your passwords for various sites after doing this.

Your mentioning a 3G/4G blackspot is curious, that is not WiFi.

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WiFi dropping when on FaceTime and going to 3g

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