FaceTime crash after 14.5
FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
well, downloaded iPadOS 14.7 and that didn’t fix it…
Question marked as
Hello,
It has been some time since I posted about this issue but I have been following the discussion here. I had done all the resets, reinstalling, etc... that others had done; I refused to take the iPad back to an Apple Store because it was clearly a software bug. The last interaction I had with Apple Support, I installed debug profiles on my mother-in-law's 8th Gen iPad (which has this issue) and another iPad Air 4 (which didn't exhibit this problem and we know why now) made several FaceTime calls between them and sent a ton of data to Apple from that session over a month ago. No issue had been identified last I heard. When I read the post today from Kiruzol I was skeptical at first, however, I experimented with the 8th Gen iPad cover tonight and, sure enough, this is the case. As long as I had the cover so that it isn't folded over behind the iPad, so the magnet in the cover is not touching the iPad in any way, calls work fine. If I have the cover, which is attached to the case, folded behind the iPad flat calls fail right away. If I am in a FaceTime call and fold the cover over, the call drops.
The interesting thing is that this cover is not from Apple, it has a plastic case that fits over the body of the iPad and a 3 piece folding cover that goes over the screen similar to an Apple smart cover, and this problem is reproducible every time with it. My wife's iPad Air 4 (which I know some have had this issue with) has an Apple smart cover, is at the same iPadOS level and has never had this problem (no matter what position we put the cover in). All I can figure is that Apple made a software change in iPadOS 14.5 that changed the sensitivity of the magnetic sensor in the iPad screen, the Apple smart covers (which I am sure were tested) must fall in the acceptable range but 3rd party covers do not, bizarre. I looked at the list of updates in 14.5 and nothing stood out as being the cause.
Thanks for the post Kiruzol, it was very helpful. Off to get my mother-in-law a new case and give her iPad back to her.
101 replies
Same here, they want more logs, screenshots etc. Now they think it’s my id that’s causing it. 😳
My daughter has an iPad 8th generation and it seems there are no issues (iOS 14.6). On my M1 I have tried a different Apple ID and the problem is still there.
So no idea what it is causing it.
I’m now getting fed up with it all, and if 14.7 upgrade doesn’t solve it what hope have we?
Same here
Done but they ask to go through the painful process to reset the device and restore. Not really willing to do so because ,IMHO, this is not the solution.
Just installed iPadOS 14.7.1……fingers crossed, high hopes, but low expectations as to FaceTime fix…
It doesn’t.
Never mind…FaceTime Failed after 14.7.1 update…
Try what I have posted above.
Did it, done it, didn’t work… failed after a few calls….
Unfortunately update nor changing time didn’t work for me.
It worked few times to me way. Anyway after a while the problem comes back.
I don’t know what to do.
Has anyone had any more updates?
I’m still trying to get mine sorted, and now my daughters iPad Pro, has started to do the same thing as she has just updated hers. It’s a nightmare..
FaceTime crash after 14.5