FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
Hello,
It has been some time since I posted about this issue but I have been following the discussion here. I had done all the resets, reinstalling, etc... that others had done; I refused to take the iPad back to an Apple Store because it was clearly a software bug. The last interaction I had with Apple Support, I installed debug profiles on my mother-in-law's 8th Gen iPad (which has this issue) and another iPad Air 4 (which didn't exhibit this problem and we know why now) made several FaceTime calls between them and sent a ton of data to Apple from that session over a month ago. No issue had been identified last I heard. When I read the post today from Kiruzol I was skeptical at first, however, I experimented with the 8th Gen iPad cover tonight and, sure enough, this is the case. As long as I had the cover so that it isn't folded over behind the iPad, so the magnet in the cover is not touching the iPad in any way, calls work fine. If I have the cover, which is attached to the case, folded behind the iPad flat calls fail right away. If I am in a FaceTime call and fold the cover over, the call drops.
The interesting thing is that this cover is not from Apple, it has a plastic case that fits over the body of the iPad and a 3 piece folding cover that goes over the screen similar to an Apple smart cover, and this problem is reproducible every time with it. My wife's iPad Air 4 (which I know some have had this issue with) has an Apple smart cover, is at the same iPadOS level and has never had this problem (no matter what position we put the cover in). All I can figure is that Apple made a software change in iPadOS 14.5 that changed the sensitivity of the magnetic sensor in the iPad screen, the Apple smart covers (which I am sure were tested) must fall in the acceptable range but 3rd party covers do not, bizarre. I looked at the list of updates in 14.5 and nothing stood out as being the cause.
Thanks for the post Kiruzol, it was very helpful. Off to get my mother-in-law a new case and give her iPad back to her.
I knew it wasn’t a hardware problem because it started messing up with the new update
Update…Just updated to 14.6 hoping that a fix had been issued….nope…still happening…
Same here. Updated to iOS 14.6 and FaceTime is still failing. The update claimed to contain “bug fixes.” Apparently, this wasn’t one of them. Come on, Apple. Get it right!
iPad 8 , 14.6, having the issue. Please fix it.
I have been on to apple and they have put a logging programme onto my iPad, to get more details. What have they said it might be to you?
How did you solve it
Have you had any joy yet?
Spent over an hour on the phone with a technician who copied my error logs and did a screen recording of the issue. Supposedly this is “escalated” to engineering. I am sure it is a software issue
The tests that they have done with mine suggests an emerging fault. They don’t know what it is but I am going to conduct more tests with them as they would like more info and another log test.
No I haven’t we need update to fix this for iPad cause my phone is ok
Mines still not working and I was on a live and my nobody could hear me I reset my iPad and still I couldn’t hear them and they couldn’t hear me Apple needs to fix this problem
I am still waiting on them. I sent them error logs and screen shots of when the calls failed.
Getting quite frustrated at the lack of attention this issue has been receiving from Apple. It’s been almost 3 months since I first brought it to their attention and still no fix.
I have been in contact with Apple and they are looking into the oroblem
Got my iPad Pro M1 and I have the same annoying issue. Add me in the list.
FaceTime crash after 14.5
