FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
Hello,
It has been some time since I posted about this issue but I have been following the discussion here. I had done all the resets, reinstalling, etc... that others had done; I refused to take the iPad back to an Apple Store because it was clearly a software bug. The last interaction I had with Apple Support, I installed debug profiles on my mother-in-law's 8th Gen iPad (which has this issue) and another iPad Air 4 (which didn't exhibit this problem and we know why now) made several FaceTime calls between them and sent a ton of data to Apple from that session over a month ago. No issue had been identified last I heard. When I read the post today from Kiruzol I was skeptical at first, however, I experimented with the 8th Gen iPad cover tonight and, sure enough, this is the case. As long as I had the cover so that it isn't folded over behind the iPad, so the magnet in the cover is not touching the iPad in any way, calls work fine. If I have the cover, which is attached to the case, folded behind the iPad flat calls fail right away. If I am in a FaceTime call and fold the cover over, the call drops.
The interesting thing is that this cover is not from Apple, it has a plastic case that fits over the body of the iPad and a 3 piece folding cover that goes over the screen similar to an Apple smart cover, and this problem is reproducible every time with it. My wife's iPad Air 4 (which I know some have had this issue with) has an Apple smart cover, is at the same iPadOS level and has never had this problem (no matter what position we put the cover in). All I can figure is that Apple made a software change in iPadOS 14.5 that changed the sensitivity of the magnetic sensor in the iPad screen, the Apple smart covers (which I am sure were tested) must fall in the acceptable range but 3rd party covers do not, bizarre. I looked at the list of updates in 14.5 and nothing stood out as being the cause.
Thanks for the post Kiruzol, it was very helpful. Off to get my mother-in-law a new case and give her iPad back to her.
Wonderfully worded and furiously frustrating. I’m sorry after so much effort on your part that your issue hasn’t been resolved. Mine hasn’t either... I’m exercising patience waiting for iOS 15 to come and save us all from eternal damnation.
I live in Indonesia…I can forget about any proper support unless I have a real hardware issue.
This is definitely an issue with iPadOS and new devices, but why not all users are affected?
Maybe a combination of apps we use?
I mostly use MS Office Apps.
Thanks MichelPM, I submitted a feedback as well. I understand that apple does not look at these threads so I also took the liberty of screen recording this entire thread and submitting it to a link that a senior advisor provided me for my case for screenshots and video recordings. I hope they finally pay mind to this issue and fix it since its been several months already.
Interesting issue with my recent post above. Tried post this comment using my iPad. Could not send after several tries and continuous “timeouts” and requests to login again. Posted immediately on my iPhone. Possibly related?
How long has it been since you bought the iPad for them to return your money? Because I went to the Apple Store a month after I bought it and they refused to exchange it because it had been after the 2 week replacement period. Would they give me a refund if it’s been about 2 months since I bought it?
My replacement ipad(replaced in may), blew another charging cable, this was the 3rd in 18months. I took my iPad into the Apple store to get another under warranty. They then found out that the replacement iPad was faulty and have replaced it again. It is working at the moment. Fingers crossed. Just one question, why would the cover cause this after an update? Doesn’t sound right.. and what type of cover should you now use? My daughters has failed after the update and her cover is different than mine.
Sorry for the late reaction,
Officially, the replacement period is two weeks, and I returned mine during that replacement period.
But in my opinion, if you have a guaranty and they can’t fix the issue and this issue caused by their software then they have to do something.
Unfortunately, none of these suggestions work for me.
There is a person in my building that has an iPad 5th Gen. on 14.7.1, she always receives a “poor connection” when I facetime her. Took off my case today, I have an iPad Pro 11” A2228, after 5 min. she received ‘poor connection’, and it never came back. I have another friend with an iPad Pro 11” 2021, she always gets a ‘poor connection’ as well. These are the only people this happens with.
I have 6 other facetime friends, and no one drops the calls, even with a person in England, our calls are perfect.
I must have another problem, but what?
Amberbella97.
I had a facetime call with iOS this morning. The call functioned as it should - no dropped call, or “poor connection”. Hopefully this is a sign that Apple fixed this irritation for facetime users.
Already did those steps it’s not working this didn’t happen until I installed the 14.5 update
I agree and I have the new iPad Pro and it’s doing this. My phone is fine it’s just my ipad
They give all the steps but it don’t work
Has yours started to work or is it doing the same thing
Nope not since this update
Mine still isn’t working.
FaceTime crash after 14.5
