FaceTime crash after 14.5
FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro
iPad Pro 11-inch Wi-Fi
Same here, my iPad Pro 2020 11inch FaceTime was doing well until I upgraded the iOS to 14.5.1
Now, I can’t even do any FaceTime call, please help fix this bug.
thank you
+1 (8th Gen iPad)
Thanks everyone for sharing your experience!
After two attempts with the tech support of my premium Apple reseller I guess I'll just call Apple support so they can add a tally to the list and then sit tight until they've figured it out.
To those who are interested, my issue is not limited to FaceTime… I am also unable to answer my phone using my iPad nor can I make calls. I cannot use Facebook Messenger Video (it either fails or has no audio) nor can I make Zoom calls for the same reason.
I recently updated to iPadOS 14.7 and everything worked as it should for a short time, then completely failed as before.
Apple Support has had me restore using my backup, restore using my MacBook and thinking that it could be a corruption somewhere in my Apple ID, we even created a new ID that also had the same issues.
I have also swapped my wireless modem out for a new one, yet the issues persist.
Apple has also provided me with a replacement iPad Pro, which also suffered from the same issue. Verizon even replaced my iPhone and SIM cards and the issue continues.
I’ve downloaded a file from Apple to record performance, provided screenshots, call logs and every other piece of information requested by support, yet the issue has not been resolved. My case has been in the hands of the “Engineers” for well over a month and other than several inquiries made by me as to the status of my case, there has been no communication by Apple.
Since this IPad worked flawlessly prior to updating to iPadOS 14.5 and began having issues immediately after, and given that every piece of hardware even remotely associated with each other has been replaced, complete restorations using different methods, the issue MUST be with Apple and changes made in the iPadOS either in 14.5 directly or a culmination of errors hidden in previous updates resulting in these issues.
I just don’t believe that Apple is devoting the necessary resources to solve this issue, because every support specialist I have spoken to (in excess of a dozen) claim that they have never heard of this problem and could find no documentation regarding the issue except resetting the network, which may or not have an affect on the issue, certainly not a fix…
I am so frustrated with Apple, as this is supposed to be their premiere product and fails to meet the specific reasons I bought it for in the first place.
Omg, your situation is exactly the same as mine. Same problems, iPad Pro replaced, maybe id, I have changed mine and no change, logs, screenshots, etc, no advisor has heard of the problem before, can’t use any other video messaging app when it crashes, been going on since 14.5 update and the beg of may, with now number 3 advisor taking charge. Having said that my iPhone 12 max pro has the same id and iOS and it works. And I’m in Northern Ireland, not the US. Getting thoroughly fed up with this.
I spent about an hour or so with Apple Support today. My main objective was to let them know that this problem is persisting and to urge them to pass on the information in this discussion. I feel as though my efforts may have been wasted. Their response was to have me send in my device or drop it off at an Apple Store. The support specialist ran diagnostics and told me my iPad 8 looks fine. I believe the issue is with the software update and not the hardware of the device, so another trip to the Apple Store will be additional time wasted.
Wonderfully worded and furiously frustrating. I’m sorry after so much effort on your part that your issue hasn’t been resolved. Mine hasn’t either... I’m exercising patience waiting for iOS 15 to come and save us all from eternal damnation.
I live in Indonesia…I can forget about any proper support unless I have a real hardware issue.
This is definitely an issue with iPadOS and new devices, but why not all users are affected?
Maybe a combination of apps we use?
I mostly use MS Office Apps.
Have you reported it to apple via their support system? If not you need to, the more people report the better it will be.
Done but they ask to go through the painful process to reset the device and restore. Not really willing to do so because ,IMHO, this is not the solution.
Interesting finding.
Go to “Date & Time”. Turn off “Set Automatically” and change the time to a different location/time.
Then “Set Automatically” back On again.
FaceTime started to work again for a while. This worked for me twice.
Just installed iPadOS 14.7.1……fingers crossed, high hopes, but low expectations as to FaceTime fix…
It doesn’t.
Never mind…FaceTime Failed after 14.7.1 update…
Try what I have posted above.
Did it, done it, didn’t work… failed after a few calls….
Ok. So it worked for few calls. Same here. So probably there is a bug with the time settings. Cannot be a coincidence.
FaceTime crash after 14.5