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FaceTime crash after 14.5

FaceTime failed multiple times after update 14.5 it’s not the wifi they need to fix this bug this is the new iPad Pro

iPad Pro 11-inch Wi-Fi

Posted on May 5, 2021 1:39 PM

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Same here, my iPad Pro 2020 11inch FaceTime was doing well until I upgraded the iOS to 14.5.1

Now, I can’t even do any FaceTime call, please help fix this bug.

thank you

Posted on May 18, 2021 7:22 AM

101 replies

Jul 24, 2021 6:30 AM in response to SSunke

To those who are interested, my issue is not limited to FaceTime… I am also unable to answer my phone using my iPad nor can I make calls. I cannot use Facebook Messenger Video (it either fails or has no audio) nor can I make Zoom calls for the same reason.

I recently updated to iPadOS 14.7 and everything worked as it should for a short time, then completely failed as before. 

Apple Support has had me restore using my backup, restore using my MacBook and thinking that it could be a corruption somewhere in my Apple ID, we even created a new ID that also had the same issues. 

I have also swapped my wireless modem out for a new one, yet the issues persist.

Apple has also provided me with a replacement iPad Pro, which also suffered from the same issue. Verizon even replaced my iPhone and SIM cards and the issue continues.

I’ve downloaded a file from Apple to record performance, provided screenshots, call logs and every other piece of information requested by support, yet the issue has not been resolved. My case has been in the hands of the “Engineers” for well over a month and other than several inquiries made by me as to the status of my case, there has been no communication by Apple.

Since this IPad worked flawlessly prior to updating to iPadOS 14.5 and began having issues immediately after, and given that every piece of hardware even remotely associated with each other has been replaced, complete restorations using different methods, the issue MUST be with Apple and changes made in the iPadOS either in 14.5 directly or a culmination of errors hidden in previous updates resulting in these issues. 

I just don’t believe that Apple is devoting the necessary resources to solve this issue, because every support specialist I have spoken to (in excess of a dozen) claim that they have never heard of this problem and could find no documentation regarding the issue except resetting the network, which may or not have an affect on the issue, certainly not a fix…

I am so frustrated with Apple, as this is supposed to be their premiere product and fails to meet the specific reasons I bought it for in the first place.

Jul 24, 2021 7:33 AM in response to fredric8012

Omg, your situation is exactly the same as mine. Same problems, iPad Pro replaced, maybe id, I have changed mine and no change, logs, screenshots, etc, no advisor has heard of the problem before, can’t use any other video messaging app when it crashes, been going on since 14.5 update and the beg of may, with now number 3 advisor taking charge. Having said that my iPhone 12 max pro has the same id and iOS and it works. And I’m in Northern Ireland, not the US. Getting thoroughly fed up with this.

Jul 24, 2021 10:27 AM in response to empress52

I spent about an hour or so with Apple Support today. My main objective was to let them know that this problem is persisting and to urge them to pass on the information in this discussion. I feel as though my efforts may have been wasted. Their response was to have me send in my device or drop it off at an Apple Store. The support specialist ran diagnostics and told me my iPad 8 looks fine. I believe the issue is with the software update and not the hardware of the device, so another trip to the Apple Store will be additional time wasted.

FaceTime crash after 14.5

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