FaceTime crash after 14.5

I’ve been having a problem with this on my iPad 8 as well. Shortly after updating to iOS 14, FaceTime began having issues. I can make calls, but they routinely fail. Zoom, Skype, and Google Duo have video, but no sound. I’ve tried restarting, deleting and re-downloading apps, erasing all content & settings, and resetting all settings. I’ve taken the iPad to my local Apple Store and talked to Apple Support numerous times, but the issues persist. I’ve requested a replacement model, but the Apple Support service manager assigned to my case has stopped responding. This is particularly frustrating because I use the new iPad primarily for work related purposes. I have a first generation iPad Air, running iOS 12.5.3 which doesn’t experience any of this. I can only conclude that there’s a bug in the update if it isn’t a hardware issue. New updates should be throughly tested before being offered to Apple users. I hope iOS 14.6 or even iOS 15 will fix these problems.

I too am having the same problem. iPad Pro 2020, updated to 14.5, FaceTime, video messenger all failed after update. 3weeks of apple support and update 14.6, still failing. Then iPad replaced, but still the problem.. hard reset works for one or two calls, then fails again. iPhone 12 max pro working with same updates, no issue. Really getting frustrated with this. Is it a software issue? Can’t be internet issue as phone works on same internet. Come on apple please sort this out.. glad I’m not the only one having this issue.

I spent 45 minutes in support chat with apple today, and they could not fix it. A senior engineer is supposed to call tomorrow. Clearly this is a software issue. I have tested my wifi everyway possible and tested other devices (phones) with facetime. Also, I am having the same issue that someone else mentioned where zoom will not get sound.

+1 (8th Gen iPad)

Thanks everyone for sharing your experience!

After two attempts with the tech support of my premium Apple reseller I guess I'll just call Apple support so they can add a tally to the list and then sit tight until they've figured it out.

It’s been months and several updates later, and no solution as of yet…apparently, Apple doesn’t disseminate information to their personnel, as I have had interactions with more than a dozen different folks and every single one of them have said that they haven’t heard of this issue…go figure…I purchased a brand new 2020 IPad Pro earlier this year to replace my original IPad Pro that was having charging issues, but worked perfectly when charged and I used it daily for FaceTime with family and friends. I am so angry that Apple hasn’t even taken the time to call me with an update in over a month. I will certainly warn perspective IPad buyers of the issues I’ve had and the poor response from Apple. Something tells me they won’t have it fixed until iPadOS 15 comes out in the fall….

Same problem here. New iPad Pro drops FaceTime and FaceTime audio calls, or or just get a “call failed” message. Old Generation 5 iPad worked fine. Same network, same settings, call from same location. One call with Apple Support didn’t get me anywhere. Going to call again next week, maybe take it in. But from the threads here, don’t have much hope. What’s up, Apple? I’m regretting my decision to “upgrade” to the M1 iPad.

Same here, my iPad Pro 2020 11inch FaceTime was doing well until I upgraded the iOS to 14.5.1

Now, I can’t even do any FaceTime call, please help fix this bug.

thank you

14.7 does not solve this

Ok. So it worked for few calls. Same here. So probably there is a bug with the time settings. Cannot be a coincidence.

Hi, at least a small relief, to see others also are impacted by the problem. Since then my Ipad pro 2020 11 inch can no longer use facetime, as the calls drop regularly. No message is displayed regarding the reason, I am just thrown back to the facetime screen where I could re-initiate a new call. Ios 14.6 does not fix it. I also did a settings and content reset. No help.

I would also love to have this fixed. Otherwise this device is useless for me.

I spent some time, and they installed a log program to try to figure out the issue. Couple more calls, and then the senior advisor was reassigned to a "training" and I am supposed to pick a new advisor. But seems like plenty of people have raised the issue, so not sure why they need more data.

Omg, your situation is exactly the same as mine. Same problems, iPad Pro replaced, maybe id, I have changed mine and no change, logs, screenshots, etc, no advisor has heard of the problem before, can’t use any other video messaging app when it crashes, been going on since 14.5 update and the beg of may, with now number 3 advisor taking charge. Having said that my iPhone 12 max pro has the same id and iOS and it works. And I’m in Northern Ireland, not the US. Getting thoroughly fed up with this.

I spent about an hour or so with Apple Support today. My main objective was to let them know that this problem is persisting and to urge them to pass on the information in this discussion. I feel as though my efforts may have been wasted. Their response was to have me send in my device or drop it off at an Apple Store. The support specialist ran diagnostics and told me my iPad 8 looks fine. I believe the issue is with the software update and not the hardware of the device, so another trip to the Apple Store will be additional time wasted.