FaceTime crash after 14.5

Same problem here. New iPad Pro drops FaceTime and FaceTime audio calls, or or just get a “call failed” message. Old Generation 5 iPad worked fine. Same network, same settings, call from same location. One call with Apple Support didn’t get me anywhere. Going to call again next week, maybe take it in. But from the threads here, don’t have much hope. What’s up, Apple? I’m regretting my decision to “upgrade” to the M1 iPad.

How long has it been since you bought the iPad for them to return your money? Because I went to the Apple Store a month after I bought it and they refused to exchange it because it had been after the 2 week replacement period. Would they give me a refund if it’s been about 2 months since I bought it?

OK…may have found the source of my issue….after everything I’ve been through and all the testing, logs, replacing iPad and iPhone, restoring with backups, new I’d, restoring with MacBook and frustrations beyond frustrations…the Apple support guy, Patrick, had me remove the protective case that has the screen cover attached to it…everything worked fine…FaceTime, Messenger Video, Phone calls….put the case back on with the cover flipped on the backside…calls failed…hmmmm…..

took it off again…everything works like it should….really?!?!?! Could that have been my issue all along?!?!?!

I’ll post results after a couple days testing…apparently, the magnet on the cover was causing the issues…

My replacement ipad(replaced in may), blew another charging cable, this was the 3rd in 18months. I took my iPad into the Apple store to get another under warranty. They then found out that the replacement iPad was faulty and have replaced it again. It is working at the moment. Fingers crossed. Just one question, why would the cover cause this after an update? Doesn’t sound right.. and what type of cover should you now use? My daughters has failed after the update and her cover is different than mine.

Oops! My case does have a magnet. Just looked up the specs on Amazon, and although not visible, there is a magnet to detect when the case is opened and the screen is activated, just like the Apple branded case. So, I experimented some more. If I flip my cover to the back of the iPad, it fails. If I open it and lay it flat, so the cover of the case lies in the same plane as the screen, it works! If I tripod it so I can sit it in a table, it also works. Something is very, very strange as it still should be on the Apple techs to fix it.

Indeed, I took my son's case off (that has a magnet closure) and after testing it for the last 10 minutes it appears to work. How crazy this is all it took?!? Thanks for sharing, we are going to keep testing this.... and probably look for an iPad case that doesn't have a magnet. wow!

I removed my case this morning and had a successful FaceTime call lasting ten minutes. Never got more than a minute or so into a call, if that, with my cover on. Not sure it’s a panacea, but worth trying

Hello,

It has been some time since I posted about this issue but I have been following the discussion here. I had done all the resets, reinstalling, etc... that others had done; I refused to take the iPad back to an Apple Store because it was clearly a software bug. The last interaction I had with Apple Support, I installed debug profiles on my mother-in-law's 8th Gen iPad (which has this issue) and another iPad Air 4 (which didn't exhibit this problem and we know why now) made several FaceTime calls between them and sent a ton of data to Apple from that session over a month ago. No issue had been identified last I heard. When I read the post today from Kiruzol I was skeptical at first, however, I experimented with the 8th Gen iPad cover tonight and, sure enough, this is the case. As long as I had the cover so that it isn't folded over behind the iPad, so the magnet in the cover is not touching the iPad in any way, calls work fine. If I have the cover, which is attached to the case, folded behind the iPad flat calls fail right away. If I am in a FaceTime call and fold the cover over, the call drops.

The interesting thing is that this cover is not from Apple, it has a plastic case that fits over the body of the iPad and a 3 piece folding cover that goes over the screen similar to an Apple smart cover, and this problem is reproducible every time with it. My wife's iPad Air 4 (which I know some have had this issue with) has an Apple smart cover, is at the same iPadOS level and has never had this problem (no matter what position we put the cover in). All I can figure is that Apple made a software change in iPadOS 14.5 that changed the sensitivity of the magnetic sensor in the iPad screen, the Apple smart covers (which I am sure were tested) must fall in the acceptable range but 3rd party covers do not, bizarre. I looked at the list of updates in 14.5 and nothing stood out as being the cause.

Thanks for the post Kiruzol, it was very helpful. Off to get my mother-in-law a new case and give her iPad back to her.

Now I understand why since I have started using the Magic Keyboard last 3 weeks all is working fine. I thought that was a coincidence and Apple made something at their side.

Cannot imagine it could be the case! Before I was using a 3rd party cover with magnet.

It is the case that my daughter iPad 8 (a model that is also affected) never had this issue. In fact she uses those thick ribber kids cases.

Sorry for the late reaction,

Officially, the replacement period is two weeks, and I returned mine during that replacement period.

But in my opinion, if you have a guaranty and they can’t fix the issue and this issue caused by their software then they have to do something.

Unfortunately, none of these suggestions work for me.

There is a person in my building that has an iPad 5th Gen. on 14.7.1, she always receives a “poor connection” when I facetime her. Took off my case today, I have an iPad Pro 11” A2228, after 5 min. she received ‘poor connection’, and it never came back. I have another friend with an iPad Pro 11” 2021, she always gets a ‘poor connection’ as well. These are the only people this happens with.

I have 6 other facetime friends, and no one drops the calls, even with a person in England, our calls are perfect.

I must have another problem, but what?

I have upgraded to iOS 15, but haven’t checked out Facetime yet. But Maxcasal is right. I also tried that suggestion. I have an iPad Pro 11” 2020, and a friend has an iPad Pro 11” 2021. We both have cases that have a magnet in it because we use wake/sleep with our iPads. One of us usually gets a “poor connection” message and we can still speak with one another but the video never resumes.

We removed our cases, and now our Facetime calls continue without a problem!

I will attempt a Facetime call with the new operating system and see if this has been corrected.

Amberbella97.

I had a facetime call with iOS this morning. The call functioned as it should - no dropped call, or “poor connection”. Hopefully this is a sign that Apple fixed this irritation for facetime users.

Same here, my iPad Pro 2020 11inch FaceTime was doing well until I upgraded the iOS to 14.5.1

Now, I can’t even do any FaceTime call, please help fix this bug.

thank you

See >>> If you encounter an error when trying to activate iMessage or FaceTime – Apple Support