FaceTime crash after 14.5

I've been working through the same FaceTime issue with Apple Support on my mother in law's 8th Gen iPad. I have downloaded profiles, reproduced the problem and sent logs to Apple. I doubt it is anything to do with your Apple ID, when FaceTime calls are failing to her 8th Gen iPad I can still call her on her iMac and the 6th Gen iPad (that we lent to her). I've done all the things that Apple requested; recovery reinstalls, fresh installation with no recovery, tried the iPad on different networks, etc... problem persists. There is most likely a software bug here that seems to impact only certain Apple silicon (A12 and maybe now M1iPads). BTW, her 8th Gen iPad was working fine for 6 months until she upgraded to 14.5 in June, after that this problem has persisted (including an upgrade to 14.6).

+1 (8th Gen iPad)

Thanks everyone for sharing your experience!

After two attempts with the tech support of my premium Apple reseller I guess I'll just call Apple support so they can add a tally to the list and then sit tight until they've figured it out.

To those who are interested, my issue is not limited to FaceTime… I am also unable to answer my phone using my iPad nor can I make calls. I cannot use Facebook Messenger Video (it either fails or has no audio) nor can I make Zoom calls for the same reason.

I recently updated to iPadOS 14.7 and everything worked as it should for a short time, then completely failed as before. 

Apple Support has had me restore using my backup, restore using my MacBook and thinking that it could be a corruption somewhere in my Apple ID, we even created a new ID that also had the same issues. 

I have also swapped my wireless modem out for a new one, yet the issues persist.

Apple has also provided me with a replacement iPad Pro, which also suffered from the same issue. Verizon even replaced my iPhone and SIM cards and the issue continues.

I’ve downloaded a file from Apple to record performance, provided screenshots, call logs and every other piece of information requested by support, yet the issue has not been resolved. My case has been in the hands of the “Engineers” for well over a month and other than several inquiries made by me as to the status of my case, there has been no communication by Apple.

Since this IPad worked flawlessly prior to updating to iPadOS 14.5 and began having issues immediately after, and given that every piece of hardware even remotely associated with each other has been replaced, complete restorations using different methods, the issue MUST be with Apple and changes made in the iPadOS either in 14.5 directly or a culmination of errors hidden in previous updates resulting in these issues. 

I just don’t believe that Apple is devoting the necessary resources to solve this issue, because every support specialist I have spoken to (in excess of a dozen) claim that they have never heard of this problem and could find no documentation regarding the issue except resetting the network, which may or not have an affect on the issue, certainly not a fix…

I am so frustrated with Apple, as this is supposed to be their premiere product and fails to meet the specific reasons I bought it for in the first place.

Omg, your situation is exactly the same as mine. Same problems, iPad Pro replaced, maybe id, I have changed mine and no change, logs, screenshots, etc, no advisor has heard of the problem before, can’t use any other video messaging app when it crashes, been going on since 14.5 update and the beg of may, with now number 3 advisor taking charge. Having said that my iPhone 12 max pro has the same id and iOS and it works. And I’m in Northern Ireland, not the US. Getting thoroughly fed up with this.

I spent about an hour or so with Apple Support today. My main objective was to let them know that this problem is persisting and to urge them to pass on the information in this discussion. I feel as though my efforts may have been wasted. Their response was to have me send in my device or drop it off at an Apple Store. The support specialist ran diagnostics and told me my iPad 8 looks fine. I believe the issue is with the software update and not the hardware of the device, so another trip to the Apple Store will be additional time wasted.

Wonderfully worded and furiously frustrating. I’m sorry after so much effort on your part that your issue hasn’t been resolved. Mine hasn’t either... I’m exercising patience waiting for iOS 15 to come and save us all from eternal damnation.

I live in Indonesia…I can forget about any proper support unless I have a real hardware issue.

This is definitely an issue with iPadOS and new devices, but why not all users are affected?

Maybe a combination of apps we use?

I mostly use MS Office Apps.

Interesting finding.

Go to “Date & Time”. Turn off “Set Automatically” and change the time to a different location/time.

Then “Set Automatically” back On again.

FaceTime started to work again for a while. This worked for me twice.

Hi everyone,

I have been having the exact same issue with FaceTime and other video chatting apps like discord and zoom. I have been contacting apple support for the past few days and tried various methods but nothing worked. Today I went into the Apple Store and explained everything that was going on and what I have tried and they said it is most likely a software issue since a week ago, another person came in with the same issue, they replaced his iPad Air 4 for him, and when he activated it, the FaceTime issue still persisted. FaceTime may work on iPhones and MacBooks but not the iPad currently because each type of device has their own software (iPadOS, iOS, macOS), so it is definitely a bug with iPadOS. They said to look out for the next one or two updates and see if those fixes the problem since their latest updates were not directed at fixing this issue. They said that apple has become aware of this issue and are trying to fix it. The lady I spoke with told me that she has reported it to try and move this issue up to tier 2 and gets to the engineer team. She said if you have the same issue, call into apple support and report it because if more people report it, the quicker it will be solved.

Stumbling upon this thread has been the best thing I could do today. We’ve been experiencing this very thing with my son’s iPad. We purchased the 8th gen in March for his birthday. He likes to talk with his buddies on Messenger Kids and play Minecraft or Roblox as they chat. In early June (must be shortly after his iPad updated software) he began experiencing the failed calls. We did all the things I knew. In speaking to Apple and getting bumped to the “tier 2” technicians we performed a few factory restores to the iPad, I created a whole new user account for him, we looked at settings, we grabbed logs of the issue happening in real time etc. he’s unable to FaceTime consistently. Sometimes if the call goes through he can talk for a minute or two. This is the same for messenger kids although sometimes the video sticks but we lose sound and the others on the other end can’t hear him. Screen recording is also a problem we found out. After a short time, the microphone cuts out and you only record video, no sound. Voice memos are hit and miss too. We became convinced it was a microphone issue and in mid-July we sent the iPad to Apple. After nearly a month, we picked it up today and found they replaced the iPad entirely. We were thrilled! We came home and set it up as new (not restored from a back-up) and to my horror, it continued the antics. After much googling, I stumbled upon your experiences which ease my mind that there is simply nothing I can do or have done on this end. It’s out of my hands. We have the most recent update, 14.7 installed on it also. I will be talking to Apple support again after I give it a break for a day. I’m exhausted as this has been a 2+ month endeavor so far. My other son is in need of a new iPad too and I don’t know what we will do but I’m not giving them more money for products that don’t work. He literally uses this to play with friends daily and when he can’t do that, why bother anymore? Thankfully, he’s able to use my 4 year old iPad Pro which is working great. Very dissatisfied and disappointed that this issue hasn’t been resolved yet especially after finding many are experiencing this issue. I will update if I ever get resolution.

It’s been months and several updates later, and no solution as of yet…apparently, Apple doesn’t disseminate information to their personnel, as I have had interactions with more than a dozen different folks and every single one of them have said that they haven’t heard of this issue…go figure…I purchased a brand new 2020 IPad Pro earlier this year to replace my original IPad Pro that was having charging issues, but worked perfectly when charged and I used it daily for FaceTime with family and friends. I am so angry that Apple hasn’t even taken the time to call me with an update in over a month. I will certainly warn perspective IPad buyers of the issues I’ve had and the poor response from Apple. Something tells me they won’t have it fixed until iPadOS 15 comes out in the fall….

Thanks MichelPM, I submitted a feedback as well. I understand that apple does not look at these threads so I also took the liberty of screen recording this entire thread and submitting it to a link that a senior advisor provided me for my case for screenshots and video recordings. I hope they finally pay mind to this issue and fix it since its been several months already.

Just found this post. I have exactly the same issues with a still in warranty IPad Air. Chatted with a rep a week again and tried several things including reset of my network, toggling FaceTime on/off, reboots, hard restart, etc. After network reset and reboots, it works for a few minutes, then all calls “fail” again! Rep suggested we sign off and I try a full reset back to Factory settings, use it like a new machine (not restore from backup) and if that worked then restore from backup. Nope! FaceTime calls failed immediately. So, today, I called support, explained what I had tried and the rep said I had tried everything she would recommend, so my next step was an Apple Store appointment. Interesting that she did try search Apple support records to determine if this was a common problem and came back several minutes later and indicated there was no info. Now wondering if I’m wasting my time driving 50 miles to an Apple Store next week.

IOS 14.7. Apple please GET THIS FIXED!!

Interesting issue with my recent post above. Tried post this comment using my iPad. Could not send after several tries and continuous “timeouts” and requests to login again. Posted immediately on my iPhone. Possibly related?

I’ve done the exact same thing and other stuff too. I feel that it’s completely useless to bring it in. I tried to bring it in and they literally told me there is nothing they can do since it’s a software issue. The lady told me to call into apple support and push this all the way up to the engineering team because they actually can’t do much in store except maybe sending it in for repair that will probably do absolutely nothing.