You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods disconnecting on calls after Phone 12 iOS 14.5.1 update

I have iPhone 12 mini and EarPods pro. Have used EarPods with my other iPhone as well and for a year had no problems or issues, every just worked. After the last update to ios14.5.1 the keep disconnecting every time I have a call. That includes WhatsApp, Skype, discord. No problem when listening to musing but the moment I want to talk to someone they go crash disconnecting and reconnecting every minute. Please help!!!

[Re-Titled by Moderator]

Posted on May 6, 2021 10:30 AM

Similar questions

47 replies

Jul 5, 2021 4:33 PM in response to jekaterina278

I disabled "allowed calls on other devices" in Settings -> Phone and it looks like it solved the issue for me.

Can you try and tell if it works for you? I had two long calls and only one disconnect of my airpods. I am very hopeful this is a solution.

Jul 19, 2021 10:41 AM in response to jekaterina278

Very interesting observation with fitbit. I had mine always connected. I just removed it and testing 2 different airpods with the phone . I will report back in couple of days. I went to apple store last week and they suggested fresh install as new device and sync with icloud. Thats my last action , too much work .

Aug 30, 2021 5:17 AM in response to jekaterina278

I have the same issue. I have been searching for a solution. I notice that the problem gets 10 times worse when I put the phone in only LTE mode. When it’s in auto and allowed to switch to 5G this almost never happens. I just don’t like 5G. The signals are even worse then LTE. I HAVE T-Mobile. Not sure if that matters. Resetting the AirPods, wiping the phone, turning off auto ear detection… nothing works.

This is the most dissatisfied I have EVER been with an apple product. This makes me want to go to Samsung.

mingoslkd

Community Specialist

May 9, 2021 7:26 AM in response to jekaterina278

jekaterina278,

At this point we recommend reaching out to Apple Support: Contact - Official Apple Support

Cheers!

May 7, 2021 1:54 PM in response to sterling r

Yes I have tried all the resets and reconnectIons multiple times over a week and nothing fixed the problem. I have not tried using one at the time to see if they work. I am keen on using both though.

ace1018

Community Specialist

May 7, 2021 3:11 PM in response to jekaterina278

jekaterina278,

Go ahead and test for the issue with one AirPod at a time. That way you can see if one Airpod is causing the issue.

Also, is this happening multiple locations?

Cheers.

WasanPat

Level 1

9 points

May 11, 2021 5:03 PM in response to jekaterina278

I tried to allow app in Settings->Privacy->Bluetooth. It works for some application. However, some app like WhatsApp are shown in the list

May 13, 2021 6:16 PM in response to WasanPat

Any solution? This is so frustrating.

May 14, 2021 3:13 AM in response to jekaterina278

mszeezee

Level 1

4 points

May 24, 2021 8:39 AM in response to dj1707

I am experiencing the same issues since the recent update. Air pods constantly disconnecting during a call but fine listening to music. I am at a loss as to what to do! Any advice from Apple??

mszeezee

Level 1

4 points

May 24, 2021 8:50 AM in response to jekaterina278

My airpods are out of warranty so this isnt an option for me. 😢

May 24, 2021 8:57 AM in response to mszeezee

I suggest take them there anyway. It is not that they are broken it is that they do not want to talk to the new software the way they should. Maybe they can reset them in some way.