AirPods disconnecting on calls after Phone 12 iOS 14.5.1 update

Do you have AirTags paired with your iPhone? I had the exact same problem and it's now solved by removing the AirTags in the "Find" app. Apparently there's some incompatibility issues?

It worked for me, took the update today morning and immediately tried a call it worked fine for the first call. Normally when call connected the AirPods Pro will switch and again try to connect and when call connects again this happens abs after that a min or two of respite but again gets disconnected periodically. But with 14.6 my first call worked just fine. I noticed when call connected I get the drop down to select handset - speaker - AirPods mode, not sure why this is appearing but seems harmless . Maybe you have to forget the AirPods, reset them and then try again

I disabled "allowed calls on other devices" in Settings -> Phone and it looks like it solved the issue for me.

Can you try and tell if it works for you? I had two long calls and only one disconnect of my airpods. I am very hopeful this is a solution.

unpairing my airtags solved the issue for me.

I agree with your statement : This is the most dissatisfied I have EVER been with an apple product.

Hello jekaterina278,

We see that you need help with your Airpods. Since this began, have you tried restart your iPhone? Is this happen if you have the left, right or both AirPods in? Have you attempted to Reset your AirPods?

Let us know if that helps.

Yes !!! Unpairing Airtags worked !!! I am now free to use the AirPods. Thanks a lot!!

dj

Thank you very much for the update. At least, now we know that the even “factory reset” doesn’t fix the problem. I also tried my AirPods with another iPhone. It works perfectly as usual. I also tried my iPhone with another AirPod. Another AirPod kept disconnecting exactly the same. So it’s definitely the software on the phone not the AirPods.

jekaterina278,

Go ahead and test for the issue with one AirPod at a time. That way you can see if one Airpod is causing the issue.

Also, is this happening multiple locations?

Cheers.

That was it ! My airpods are working fine but I have a useless Fitbit watch !! Unbelievable ..

Nope. Apple is denying there’s a problem (as usual) and is encouraging people to apply for replacements or new ones. People who have replaced them are reporting the same problem. It is a software issue. Hopefully they will fix it next iOS update, but it wasn’t fixed with the last. Its really unacceptable.

jekaterina278,

At this point we recommend reaching out to Apple Support: Contact - Official Apple Support

Cheers!

I tried reset all, the situation improved. Earlier the moment call connects it would hop from phone to AirPods for like 20 secs and audio would follow later, this resulted in almost 99% call drops ( as the caller would feel it did not connect). After reset all the pattern is when call connects it disconnects from AirPods and moves to handset, then in about 4 secs the AirPods get connected and we can hear audio from AirPods and after this point the AirPods never disconnect.

Hi, I have the same issue. I used to work at Apple an IOS engineer so I reached out to my ex manager who filed a radar (a ticket) for us. Hopefully this will be addressed quickly, but I have no idea nor visibility.

This is very very painful.

Here is the message I sent:

Hi ex-manager name, 


Thanks for helping.


The problem is the following:
My airpods pro keep disconnecting and reconnecting when I am on a call. It works well when listening to music. And this is only happening since I upgraded to IOS 14.6. I use my airpods pro for work at least 5 hours per day, it is extremely annoying.


Other people are reporting the issue, here is the link: 


https://origin-discussions2-us-dr-prz.apple.com/en/thread/252740540?page=3


Obviously I tried reseting the airpods pro, resetting my iphone, I even bought and pair of new airpods pro and completely reset my iPhone, and I am still experiencing the same issue.


Let me know if I can be of any help.


Thanks.