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Why does it say my recovery key is incorrect every single time that I try to turn it on?

I’m trying to set up a recovery key for my Apple ID. It gives me a key, I write down. I triple check that it’s correct and hit next. I verify the key, and it tells me it’s incorrect. So I try again. Still incorrect. I go back, get a different key and try again. Still incorrect. I am making 100 percent sure that I’m typing the right key but no matter what I do, it tells me it’s incorrect. What do I do? I would really like to have a recovery key for my account.

iPhone 11, iOS 14

Posted on May 7, 2021 5:09 AM

Reply
1 reply

May 8, 2021 8:43 AM in response to Lbrookejb

Hey Lbrookejb,


If we understand correctly, you generate a recovery key but it is telling you it is not correct. We'd be happy to help get this sorted. Make sure to enter the complete recovery key including upper-case letters and hyphens.


Are you locked out of your Apple ID?


How to generate a recovery key


Please don't hesitate to let us know if you need additional assistance.


Thank you for using Apple Support Communities. Have a good one.

Why does it say my recovery key is incorrect every single time that I try to turn it on?

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