Apple TV 4K Keeps Cutting Out - How Do I Fix This?

Also seeing the same issue. I had the Apple TV model that was newest before this one and swapped it out, using the same HDMI cable and Vizio E65-E1 display. Video cuts out sporadically for 1-2 seconds then resumes. Just tried a restart. Will try more settings.

I’m having the same problem on both both tvs with both an old ATV box and the newest one… Everything’s updated, signal strength is good, etc… Will be fine for days then problems, then clears up, then problems again…

Same exact issue with an Apple TV 4k (new one)

im connected to an onkyo which outputs to my tv.

the only change I made was swapping out an nvidia shield for the Apple TV. Now nothing but random cutouts.

even though the cables are fine with the shield I’ve tested 3 different ones anyways. Both between onkyo and tv and onkyo and appletv.

have disabled match frame and range. Have restarted appletv. Restarted router (even though I’m hardwired).

at first thought it was a kids YouTube thing. Nope. Happens during Netflix as well. (Presumably everything else at this point)

running out of ideas.

As a follow up…. My friend and his wife came over to watch Loki with us. He asked how I liked the new appletv, I mentioned it has a few issues.

About half way through the show it had cut out about 6 times, I stopped the show and switched over to the Nvidia shield and haven’t hooked up the appletv again since. My friend was shocked that Apple would put something out that had such bad hdmi stability issues.

Hoping for a software update to fix this.

Yea, ive done everything I can to stop the absurdity. Ive disabled CEC on the appleTV and it still does it. Twice this morning while my kids are watching kids youtube POOF turns tv off then back on. As a last ditch effort im going to spend some more hours of my valuable time resetting/reconfiguring the apple tv but im not holding my breath.

Tried different icloud accounts. Tried disabling airplay. Tried different cables. Tried CEC on or off. Even tried increasing the DHCP lease time in case it was somehow web related. All I havent done was reset the whole thing.

So far all that has worked is using the nvidia shield.

I see several posts is this thread that are the same issue as I’m having: the video for Apple TV cuts out for a few seconds, seemingly at random. For me this has been a recent development. I’ve had this Apple TV, internet connection, modem, router, and Samsung tv for several years. Was thinking about replacing the Apple TV with the latest version, but that doesn’t seem to have helped others. At times this is just unwatchable.

Yea I’m beginning to wonder if that’s what I need to do. (Call support and get a replacement).

Ive changed cables about 4 times now, the latest being between the receiver and tv and Apple TV and receiver with new 48gbps cables (even though my tv isn’t even an hdr set)

just finished resetting the Apple TV and setting that all back up.

tried different appleids. Tried disconnecting the harmony remote from it. Tried a different outlet for the appletv and my tv.

still randomly turns my tv off then on.

ive re hooked up the nvidia shield for now juuuuust in case it was actually a tv issue and no problems….

I'm having exactly the same issue. Apple TV 4K 1st Gen. Glad to see I'm not the only one here with this...but a darn shame that no fix from Apple. I would happily use my NVIDIA Shield but it doesn't do Apple Music in Atmos/Lossless

I’m having the exact same issue. Netflix is also cutting out randomly showing a black screen for a second then returning to normal.

has Apple support resolved the issue?

I have the same issue. Swapped out my AppleTV 4K with a 4K g2. Cuts out a lot less when playing media. May switch back to my Nvidia shield and send back the new appletv.

XV 3 fixed my problem.

Morkious,

can you elaborate? XV3 as in using a new Acer XV3 screen resolved the video drop out issues? Any thoughts on why?

thanks