Apple TV 4K Keeps Cutting Out - How Do I Fix This?

Just bought Apple TV 4K. My TV is a Sony Bravia 4K from 2015. They are connected via a 4K HDMI cable.


Very happy with the Apple Box, but for some reason it keeps cutting out. This happens randomly. The screen will go black for about a second, then carry on as normal. Sometimes it won't happen for a while. Sometimes it will happen every five minutes.


This happens on a couple of apps, like the iPlayer app and the Now TV app.


I've re-started the Apple Box and made sure it is up to date. I've re-started the router.


Any ideas? Please keep in mind that I am not technically minded!

Apple TV 4K, tvOS 14

Posted on May 7, 2021 3:00 PM

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Question marked as Top-ranking reply

Posted on Aug 27, 2021 8:26 PM

I have been able to solve this problem on my own ATV4K after a lot of troubleshooting. There is a small compromise but it is working for now.

My setup:

Sony 2018 55” 4K TV which supports HDR10 and HLG. ATV4K connected to HDMI3 which supports 4k HDR/HLG and Onkyo receiver connected to HDMI2 which supports ARC and 4K HDR/HLG. ATV connected using HDMI certified ultra high speed 2.1 cable and receiver connected using HDMI 2.0 cable.


My Troubleshooting:

  1. I tried switching my ATV4K with another same gen ATV to see if it was my particular ATV which was faulty which was not the case. The other ATV showed the same issues.
  2. I used the fastest available HDMI cable to avoid any bandwidth bottlenecks. Used an HDMI certified one as an extra measure. Again, did not change the situation.
  3. Tried the two ATVs on a different brand (Samsung) TV while also checking that the wifi range was similar for both TVs. Samsung TV showed no such problems. Then hooked up the ATV to a friend’s Sony TV form 2017 and had similar problems.
  4. When hooked up to ATV HD instead of ATV4K, all three TVs worked without any problems. It appeared that the problem was specific to ATV4K and Sony TVs together.
  5. Then Tried upgrading to a higher internet speed in case that was a problem, although that was probably not the cause since my current speed supported multiple 4K streams without significant buffering or lag. As expected, did not mitigate the issue.
  6. My final attempt was to check if it was a problem with the port itself. I changed ATV4K output to HDMI2 and disconnected the receiver temporarily. Playing videos no longer caused any cut-offs.
  7. My receiver doesn’t support or at least, doesn’t detect standard HDMI as an input method, so I later hooked the receiver to the TV using optical cable. Still supports 5.1 audio, although at slightly less audio quality. I ran a video for 7 hours with this setup and noticed no cut-offs whatsoever.


Conclusion:

Current setup is ATV4K connected to ARC HDMI2 port and receiver connected with optical cable. With this small compromise in audio quality, I was able to watch a full episode of Loki in 5.1 surround audio without a single cut-off or dropped signal. Significant upgrade from the previous anxiety causing and brunt-of-all-jokes expensive setup which worked like a $200 Walmart TV.


Next Mission: Get HDR to not look like gray s**t on my HDR10/HLG supported TV.

36 replies

Jul 15, 2021 9:44 PM in response to ClarkKent77

I’m quite sure it’s a software problem not a hardware as such, I tried my older Apple TV HD that had older software as it’s been in a drawer having a rest….worked fine. Updated the tvOS and now has the same problems of randomly cutting out.

Waiting for the next os iteration.

Disappointing that a software release comes with such a problem. Also could not connect AirPlay with iOS 14.6.

Aug 19, 2021 7:30 AM in response to ClarkKent77

initially i had the apple box format set to 4K Dolby and the tv screen mode was cinema (from a choice of cinema, game, natural etc) and it kept cutting out, i first chance the apple box format to 4K SDR, this solved the problem however i knew my tv had 4K Dolby so i was playing with the settings when i discovered the screen mode showed 4K Dolby (as well as cinema, game etc) when the apple box was connected and selected as the source, once i changed the source it did not show. I then changed the tv and the box to 4K Dolby and its all good.

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Apple TV 4K Keeps Cutting Out - How Do I Fix This?

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