Spent over an hour on the phone with Apple the other day and they ended up escalating it because none of the troubleshooting did anything…
Their suggestions were:
- connect directly to the modem with Ethernet one tv/tv box and see if the issue goes away - may point to network issue
- sign out of all tv boxes, App Store, iTunes, etc, then sign into just one and see if the issue goes away
- sign out and go back to factory settings on all tv boxes, sign back in and see if the issues go away
- power off all electronics in the house, turn on one tv, see if the issue goes away - may point to interference issues
None of their suggestions addressed why it was happening just to shows on Apple TV channel but not youtube, Netflix, other third party apps…
The only other things that came out that I’ve also experienced in the last month (time period when the channel issue started), is being signed out and asked for sign back in more often… Sometimes more than once a day, when previously I only had to sign in after signing out… I can watch shows on Apple TV from channels I’ve subscribed to through Apple, but the corresponding third party app won’t let me ‘restore purchases’/recognize that I have a subscription, ex Paramount+… No idea if it’s related but on the list of odd things that started this month…
They’re calling me tonight to follow up… Fingers crossed…
