Apple pencil detected but not connected

Question

Level 1

9 points

Problem : Apple Pencil Gen 2 (Detects but no connection)

1) Tried unpair, No success in re-pair.

2) Reset (Settings only, Hard) - No use

3) iPadOS version 14.5.1

Still under warranty

Should I apply for replacement?

Thanks,

Adhithyan S

[Image Edited by Moderator to Remove Personal Information]

Posted on May 8, 2021 2:58 AM

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Answer 1

Top-ranking reply

Level 5

5,651 points

Make sure to center your Apple Pencil (2nd generation) on the magnetic connector on the right edge of the iPad. For an Apple Pencil (1st generation), remove the cap and plug your Apple Pencil into the Lightning connector on your iPad.
Restart your iPad, then try to pair again.
Go to Settings > Bluetooth and make sure that Bluetooth is turned on.
On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device.
Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds.
If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.
If you still don’t see the Pair button, contact Apple Support.

-Drake

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Answer 2

Level 1

9 points

Thanks Drake, I reached out to Apple support. They've requested me to reach out to a service center to resolve the issue.

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