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App worked okay until latest update 14.5.1
Now will not work at all. Says developer needs to update software for it to work.
Is there any way of retrieving what was in the vault ?
same app does not now seem to be in App Store anymore either.
problem on both I phone and I pad.
iPad Air 2, iPadOS 14
I have almost 15G of data stored in App Calc+, which is now inaccessible. I have cutes, videos and important documents. We purchased this App through the Apple Store platform, so Apple is responsible for that. It can't just throw all the responsibility to the developer. We need to put pressure on Apple they need to find an urgent solution!!! And respect your users.
I have almost 15G of data stored in App Calc+, which is now inaccessible. I have cutes, videos and important documents. We purchased this App through the Apple Store platform, so Apple is responsible for that. It can't just throw all the responsibility to the developer. We need to put pressure on Apple they need to find an urgent solution!!! And respect your users.
I followed the instructions to off load, and I tried to reinstall the app. I was unlucky, and now I feel like I can’t get all my photos.
I emailed the developer a long time ago, and they said they were working on it. Has anyone else heard back?
After months of stressing out about my very important lost financial files trapped within this app, I finally got the app to work again tonight and recovered everything! It was quick, easy, and somewhat of an accidental miracle. Here’s what I did:
This is the odd part, the backup didn’t work, it said I didn’t have enough space on my computer….but then I pressed the Calculator+ app on my phone and it came back to life. I was able to retrieve all of my files and photos, and the app still works even after disconnecting the phone from my MacBook.
Success!! The Developer has reached out with instructions below which works for me so I’ve got all my photos back!
Hope it works for you all! 👍🏻
Hello Dmat57!
If the app is no longer available on the App Store, you might need to check your email for an invoice from Apple for the app purchase details. It should have the app name and developer listed which may help you get in contact with them.
You can also use the following to help find the app in your purchase history: See your purchase history for the App Store, iTunes Store, and more
Be well!
I have this same issue. It appears Apple discontinued this app but did not provide customers with a way to retrieve their documents/pics. I haven't been able to locate the app developer information in order to contact them directly. You can't access the app in the app store anymore. I've had this app for years, so I don't have an "email receipt" - as one person suggested looking for the developer info. I need to recover my information, how can Apple do this without giving us an opportunity to back up our documents?
unfortunately the App does not appear in the App Store anymore , therefore how to find and contact developer?
there is a completely different App now called Calculator + but not know therefore if same developer?
Hello Dmat57! Thank you for participating in the Apple Support Communities.
We understand that the Calculator + app isn't working for you, and you're seeing a message that the developer needs to update the app's software. We'd like to look into this with you to see how we can help.
Connecting with the App developer to see if they plan to update the software for the app, or if there's a way to retrieve information stored through the app is going to be your best option. The following resource can help with that: How to contact an app developer
Make it a great day!
This was the mail that I received saying that they have contacted Apple about the issue.
The link mentioned is to the post above about the deinstall/reinstall method to get your pictures back ..
Sorry, it hasn’t helped so far!
I’m having the same issue with the Calculator+ App, and I found this online. I haven’t tried it yet, but I hope this helps you with retrieving your photos and videos:
https://turbofuture.com/cell-phones/How-to-Rescue-Your-Photos-from-the-My-Secret-Folder-iPhone-App
Hello every I was having the same problem, and i wanted to find out why.
I found this article but I'm not sure how in-depth the reporting is:
https://www.chriswrites.com/apple-finally-removes-calculator-app-after-police-investigation/
Well with the last Apple update my calculator + app would open on my IPad but not my IPhone. But meant I was able to retrieve my photos and stuff, then I deleted app.
so maybe try opening app after last update like me you might be lucky..
If you go to the App Store , top right can see account click purchased and all apps will appear, find the Calculator + app and it will show you the developer information and contact.
having said that I did that, emailed them ,no reply.
My wife has been trying to convince me to switch to galaxy.
when things like this happen I’m starting to be more inclined to listen to her.
Q1. - why wasn’t there communication from Apple to give us a warning?
Q2. - does Apple think it’s ok to act this carelessly with customers private information?
Q3. - who’s is Apple going to make good on this to it’s loyal customers?
Apple please fix this fast!
Apple just took 9.99 for my calculator+ app for another year. I keep getting message that calculator needs to be updated. If this does not happen how do I get my 9.99 back? I’d rather have the app updated so I can continue using it though
Calculator + app
