Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HP Printer/Scanner Error after MacOS Bigsur update

updated to MacOS BigSur recently


Installed HP Smart from Apple Store as HP Easy Scan was giving errors


HP LaserJet Printer MFP-M126nw - Scanner not detected


Error Message - Device not detected & com.apple.imagecapture error 4294957375


Tried out all solutions available in the internet, including HP Virtual assistant


Any clues will be welcome

Posted on May 11, 2021 4:11 AM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2021 5:32 AM

Visit http://www.hp.com/support and look for your printer/scanner drivers for Big Sur. If they don't exist, then you need to either see if the open source drivers support the printer, or get a comparable printer that does.


Open source drivers are loaded by connecting the printer via USB to the computer, and using Apple menu -> System Preferences -> Printers and Scanners, to add the printer, but instead of just hitting the plus sign where it is added, hold the Option key down as you hit the plus sign on the screen with the mouse. This forces the open source drivers to match with the printer.


Scanning is typically possible without official drivers either using the Application called Image Capture, or with Hamrick Vuescan, SANE drivers, or TWAIN capture in applications that support TWAIN and scanners that support TWAIN.

3 replies
Question marked as Top-ranking reply

May 11, 2021 5:32 AM in response to subbush

Visit http://www.hp.com/support and look for your printer/scanner drivers for Big Sur. If they don't exist, then you need to either see if the open source drivers support the printer, or get a comparable printer that does.


Open source drivers are loaded by connecting the printer via USB to the computer, and using Apple menu -> System Preferences -> Printers and Scanners, to add the printer, but instead of just hitting the plus sign where it is added, hold the Option key down as you hit the plus sign on the screen with the mouse. This forces the open source drivers to match with the printer.


Scanning is typically possible without official drivers either using the Application called Image Capture, or with Hamrick Vuescan, SANE drivers, or TWAIN capture in applications that support TWAIN and scanners that support TWAIN.

May 11, 2021 6:15 AM in response to a brody

hi, the 11.2 drivers did not work unfortunately.

exhausted all the available solutions.

need to try open source drivers as you have suggested.

have issues with scanning only;

able to print documents;

also the hp website is suggesting a firmware update to plug a security issue

will try o/s drivers, firmware update by connecting a cable;

thank you very much

HP Printer/Scanner Error after MacOS Bigsur update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.