Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

your purchase could not be completed

Hello apple I have a problem with the fact that I want to buy in 1 game items with payment through a mobile operator and it does not allow me please help me.

iPhone 6s

Posted on May 12, 2021 3:39 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2021 9:00 PM

Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing


The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.


If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services


1 reply
Question marked as Top-ranking reply

May 12, 2021 9:00 PM in response to pmh49

Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing


The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'

Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.


If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services


your purchase could not be completed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.