HomePod keeps disconnecting from WiFi

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Level 1

88 points

HomePod keeps disconnecting from WiFi

Every morning when I ask my HomePod to day anything it begins with "still trying, still trying" or "Not connected to the internet". I restart it and it is fine, until the next morning. Now I am noticing as I airplay from my iPad or iPhone at night that after 20 minutes to an hour the HomePod stops. I go to reconnect to the HomePod and and it no longer shows in the Home App and Siri confirms it is not connected to the internet. In the Home App my my HomePod mini and both TV's are still connected on the same wifi and my iPad and iPhone are connected. It is only the HomePod that continually disconnects forcing me to reset it or unplug it but I can't stream anything of for another device for more than an hour and restarting it every morning just to hear a song or get the weather is not functional. It's near one of the Apple TV's and near where an iPhone and iPad are docked so it's not a distance from the router issue.

HomePod, 14

Posted on May 13, 2021 9:34 AM

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Answer 1

JBrown79 Author

Level 1

88 points

May 14, 2021 6:59 PM in response to turingtest2

I did restart the router, it helped for a day maybe? It is 5G and 2.4, auto switches but turning off 5G would leave all my devices on 2.4 instead and I'm not sure about doing that. Odd the HomePod mini isn't affected at all (or any other Apple device), just the "big" HomePod.

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Answer 2

turingtest2

Level 10

273,747 points

May 15, 2021 1:15 AM in response to JBrown79

2.4GHz has better range but a lower max. data transfer rate. 5GHz supports faster transfers but has less range. You may not necessarily get any benefit from 5GHz. Alternatively you may find that you can use 5GHz for everything and do without the 2.4GHz band. HomePod should inherit the wireless connection credentials from your iPhone via iCloud keychain. As long as your iPhone only knows the connection details for one band or the other you should be able to have both running, but limit HomePod's options so that it doesn't try to switch between the two.

tt2

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Answer 3

JBrown79 Author

Level 1

88 points

May 21, 2021 8:17 PM in response to turingtest2

Thanks for the suggestions but I guess I am out of luck (as are others from what I have read). Every time I reset my router it works for a few days, then at night (no idea while it only happens at night and only on the original HomePod, not the Mini) it disconnects on and off and then finally disconnects from the wifi completely. I have to unplug the HomePod for 2 minutes or so and then it reconnects. I can see in my router settings it's working when on 2.4 but won't last on 5. Unfortunately my router is dual band and "picks the best" automatically and there is no way to disable the 5g and since there is no way to set a network in the HomePod I guess I am out of luck.

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Answer 4

turingtest2

Level 10

273,747 points

May 22, 2021 4:10 AM in response to JBrown79

It may be possible to configure your router such that each band has a different SSID, then if you only give your iPhone/Apple ID the credentials for the 2.4 GHz SSID that is the only set that can get to your HomePod.

tt2

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Answer 5

turingtest2

Level 10

273,747 points

May 14, 2021 4:39 AM in response to JBrown79

Do you reboot the router as well as the HomePod when it acts up? If your router has both 2.4GHz and 5GHz radios you may find HomePod behaves better when you only have the 2.4GHz radio active.

tt2

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HomePod keeps disconnecting from WiFi

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