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Why is it I can not facetime someone using their telephone number but I can do it using their icloud email address. I can call them with the same telephone number. I have an iphone 8 and the other person has an iphone 12 pro.

Why is it my I can not facetime someone using their telephone number but I can do it using their icloud email address. I can call them with the same telephone number. I have an iphone 8 and the other person has an iphone 12 pro. I can call the person using their telphone number in my contacts with no problem.

Posted on May 15, 2021 8:04 AM

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Question marked as Top-ranking reply

Posted on May 15, 2021 8:12 AM

Tonydoj wrote:

Why is it my I can not facetime someone using their telephone number but I can do it using their icloud email address. I can call them with the same telephone number. I have an iphone 8 and the other person has an iphone 12 pro. I can call the person using their telphone number in my contacts with no problem.

Because they haven’t enabled FaceTime contacting with their telephone number. To see, go to Settings/FaceTime. Look under “You can be reached by FaceTime At:” You get to choose how you can be reached.

3 replies
Question marked as Top-ranking reply

May 15, 2021 8:12 AM in response to Tonydoj

Tonydoj wrote:

Why is it my I can not facetime someone using their telephone number but I can do it using their icloud email address. I can call them with the same telephone number. I have an iphone 8 and the other person has an iphone 12 pro. I can call the person using their telphone number in my contacts with no problem.

Because they haven’t enabled FaceTime contacting with their telephone number. To see, go to Settings/FaceTime. Look under “You can be reached by FaceTime At:” You get to choose how you can be reached.

Why is it I can not facetime someone using their telephone number but I can do it using their icloud email address. I can call them with the same telephone number. I have an iphone 8 and the other person has an iphone 12 pro.

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