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JonFann Author

Level 1

7 points

Apple CarPlay music app not working

I have a 2021 Chevy Trail Boss LT and have a small issue. Everything was working smooth but starting yesterday the apple CarPlay music app will not open. I can still connect no problem and play music from my phone but when I click the music app on the touch screen it opens for half a second, closes, and then shuts the song off. I also tried to click the Now Playing app and that opens for half a second and closes down also. Don’t know if it’s my phone or the Apple CarPlay. I did reset my phone to factory settings and it still gave me the same problems. Please help.

iPhone 11, iOS 14

Posted on May 18, 2021 7:55 AM

Top-ranking reply

linzimartine

Community Specialist

Posted on May 19, 2021 10:59 AM

Hi JonFann,

Thanks for using Apple Support Communities. It sounds like you’re having trouble with CarPlay. We’re happy to help.

If you haven’t already, make sure your iPhone is updated: Update your iPhone, iPad, or iPod touch - Apple Support

Then, restart both your iPhone and your car to see if the issue persists.

If it does, try enabling Airplane Mode on your iPhone by tapping Settings > AirPlane Mode, and then launching the Music app.

We hope that helps.

Take care.

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Apple CarPlay music app not working

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