I can’t access the old phone and can’t get my new phone set up

Set up your iPhone, iPad, or iPod touch

1. Turn on your device. ... 
2. If you have another device on iOS 11 or later, use Quick Start. ... 
3. Activate your device. ... 
4. Set up Face ID or Touch ID and create a passcode. ... 
5. Restore or transfer your information and data. ... 
6. Sign in with your Apple ID. ... 
7. Turn on automatic updates and set up other features. ... 
8. Set up Siri and other services.

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Set up your iPhone, iPad, or iPod touch - Apple Support